Carla Ramey
Big Sandy Health Care Inc
Calera,AL
1
Certification
26
years of professional experience
Certified Pharmacy Technician experienced in medication dispensing, HIPAA compliance, and workflow optimization. Enhanced patient safety and satisfaction through effective collaboration with healthcare professionals while improving patient outcomes and operational efficiency in inventory management. Focused on delivering high-quality service in a pharmacy environment.
Work History
Certified Pharmacy Technician
16 Years 6 Months- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare professionals to clarify prescriptions and resolve medication-related issues.
- Educated patients on medication usage, side effects, and potential interactions to promote safe practices.
- Assisted in inventory management, maintaining optimal stock levels of pharmaceuticals and supplies.
- Trained and mentored junior pharmacy technicians, enhancing team performance through effective knowledge sharing.
- Implemented workflow improvements to increase efficiency in prescription processing and customer service delivery.
- Conducted regular inventory audits to reduce waste and ensure availability of essential medications.
- Led initiatives to improve patient satisfaction scores through enhanced communication and support services.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors' offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Cashier
9 Years 6 Months- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Maintained a clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Managed inventory levels by restocking merchandise as needed during shifts.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma
Skills
Prescription filling
Drug interaction monitoring
Pharmaceutical calculations
Prescription interpretation
Dosage form preparation
Drug utilization review
Pharmacy law compliance
HIPAA compliance
Patient confidentiality
Confidentiality and HIPAA
Healthcare regulations
Insurance verification
Insurance billing
Data management
Medication record management
Medication label verification
Verifying orders
Workflow optimization
Prescription interpretation
Customer service
Answering customer questions
Attention to detail
Problem-solving skills
Inventory management
Workflow optimization
Billing process management
Interpreting orders
Certification
- CPhT - Certified Pharmacy Technician
- PCTB- Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Big Sandy Health Care Inc
01.2010 - CurrentRead More
Cashier
Chevron
07.2000 - 01.2010Read More
Johnson Central High School
High School Diploma
Read More