Summary
Overview
Work History
Skills
Timeline
Generic

Shaina Tew

North Hills,CA

Summary

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes.

Overview

31
31
years of professional experience

Work History

Reservation Agent

Resolute Transportation
Woodland Hills, California
01.2014 - Current
  • Addressed customer inquiries and concerns promptly and professionally.
  • Supported team members during high-call volume periods while maintaining exceptional customer service standards.
  • Processed reservation cancellations or modifications as requested by guests.

Reservations Manager

Diva Limousine
Studio City, California
10.2010 - 02.2014
  • Monitored competitor rates and advised management on necessary adjustments to maintain market position.
  • Participated in regular training sessions to stay informed about changes within limousine industry.
  • Handled Large group movements and single car requests

Reservations Manager

CLS Empire
Culver City, CA
01.2000 - 03.2006
  • Utilized reservation software systems to manage bookings efficiently and accurately.
  • Addressed customer inquiries and concerns promptly and professionally.
  • Investigated customer complaints, identifying and changing processes to reduce errors.

Reservations Manager

Music Express
Burbank, California
04.1994 - 01.2000
  • Call Center
  • Managed staff schedule.
  • Handled Customer Service Inquiries
  • Created a department budget
  • Standardized computer system entries
  • Created a script for new agents
  • On site coordinator for events

Skills

    • Customer engagement
    • Reservation software
    • Phone etiquette
    • Typing speed
    • Microsoft Excell
    • Microsoft Word
    • 10key skills

Timeline

Reservation Agent

Resolute Transportation
01.2014 - Current

Reservations Manager

Diva Limousine
10.2010 - 02.2014

Reservations Manager

CLS Empire
01.2000 - 03.2006

Reservations Manager

Music Express
04.1994 - 01.2000
Shaina Tew