Shaira Nash
Amelia,VA
Summary
Detail-oriented Healthcare Administrative Professional with 8 years of experience in insurance coordination, patient accounts, and claims processing. Expertise in insurance verification, claim follow-up, CDT coding, and maintaining accurate electronic documentation. Focused on enhancing revenue cycle processes while delivering exceptional service to patients and insurance carriers.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Insurance Coordinator
Virginia Family Dentistry
10.2021 - Current
- Manage patient insurance accounts, including claim submission, benefit verification, and billing documentation.
- Process dental and medical- related claims, including oral surgery procedures, using CDT procedure codes to support accurate reimbursement.
- Follow up with insurance carriers regarding outstanding claims, denials, payments delay, and documentation requests.
- Maintained accurate patient account information in electronic healthcare systems, supporting seamless revenue cycle operations.
- Assisted patients with insurance inquiries and billing concerns, delivering professional and timely service to enhance patient satisfaction.
Office Manager
Dr. Jennifer T Rose, DDS
08.2019 - 10.2021
- Managed daily office operations, streamlining scheduling, insurance coordination, patient communication, and financial transactions.
- Verified insurance benefits and communicated coverage information to patients, facilitating informed treatment decisions.
- Managed patient accounts, processed payments, and assisted with account reconciliation and billing follow-up.
- Coordinated referrals and communication between patients, providers, and dental specialists to ensure seamless patient care.
- Maintained accurate patient records and supported efficient administrative workflows.
Phone Banker II
Wells Fargo
10.2018 - 08.2019
- Provided customer support by identifying account concerns, researching solutions, and resolving issues effectively through internal systems and procedures.
- Documented customer interactions accurately while navigating multiple systems to provide timely solutions.
- Documented customer interactions accurately while navigating multiple systems to deliver timely resolutions.
- Escalated complex concerns to appropriate channels while adhering to compliance and risk management protocols.
Scheduling Coordinator
Amelia Family Dentistry
03.2018 - 10.2018
- Coordinated patient scheduling, appointments, and new patient intake processes to ensure seamless operations.
- Assisted with referrals, patient communication, and administrative support.
- Facilitated referrals, enhanced patient communication, and provided essential administrative support.
- Maintained accurate patient records and streamlined daily office operations.
Front Desk Receptionist
Kenneth E Stoner, DDS & Associates
07.2017 - 03.2018
- Coordinated front office operations, enhancing scheduling, patient communication, and insurance information management.
- Verified patient insurance details, resolving account-related inquiries to improve patient experience.
- Maintained accurate records, delivering professional support to ensure smooth healthcare operations.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Virginia Beach, VA 06.2023 - 07.2026
Dental Certificate - Dental Assistant
Medical Educators
Midlothian, VA 05.2017 - 06.2017
Bachelor of Science - Nursing
James Madison University
Harrisonburg, VA 08.2014 - 05.2015
Skills
- Insurance Claims Processing & Follow-Up
- Patient account management
- Medical Billing
- Patient Billing
- Insurance verification
- Revenue Cycle Support
- Healthcare Systems (Dentrix & Carestack)
- Microsoft Office & Google Workspace
Timeline
Bachelor of Science - Healthcare Administration
ECPI University
06.2023 - 07.2026
Insurance Coordinator
Virginia Family Dentistry
10.2021 - Current
Office Manager
Dr. Jennifer T Rose, DDS
08.2019 - 10.2021
Phone Banker II
Wells Fargo
10.2018 - 08.2019
Scheduling Coordinator
Amelia Family Dentistry
03.2018 - 10.2018
Front Desk Receptionist
Kenneth E Stoner, DDS & Associates
07.2017 - 03.2018
Dental Certificate - Dental Assistant
Medical Educators
05.2017 - 06.2017
Bachelor of Science - Nursing
James Madison University
08.2014 - 05.2015