Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Shairalys Cruzado

Worcester,MA

Summary

Friendly and driven customer service professional with experience in fast-paced retail, food service, and safety roles. Known for building strong relationships with customers, adapting quickly to new challenges, and maintaining a calm, helpful presence in high-pressure environments. Eager to bring strong communication, problem-solving, and multitasking skills to an optician position. Passionate about supporting others, and learning new skills to grow professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Baker

Crumbl Cookies
Worcester, MA
02.2025 - 05.2025
  • Followed food safety guidelines while preparing all food items.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Rotated stock as needed to keep freshness intact.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Designed appealing product displays to maintain unique presentation.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Met with customers to discuss needed bakery items and take orders.

Security Officer

Burlington Coat Factory Warehouse
Worcester, MA
08.2024 - 01.2025
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Responded to alarms and conducted investigations as required.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Performed first aid and CPR when necessary during emergency situations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Observed patrons and customers to quickly address security situations.

Lifeguard

Continental Pools
Burlington, MA
08.2021 - 09.2023
  • Responded quickly to medical emergencies in the pool area.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Performed emergency rescues when necessary.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Prepared detailed incident reports following accidents or other incidents.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Used training and medical supplies to examine injured people and administer first aid.

Barista

Starbucks
Worcester, MA
10.2022 - 03.2023
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Memorized official and off-menu coffee and tea preparations.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Burncoat Senior High School
Worcester, MA
05-2024

Associate of Science - Biology

Mount Wachusett Community College
Gardner, MA

Skills

  • Customer service
  • Cash handling
  • Conflict resolution
  • Data entry
  • First Aid/CPR
  • Friendly, positive attitude
  • Computer skills
  • Surveillance operations
  • Time management
  • Organizational skills

Affiliations

  • Music - Play piano and violin; developed focus, patience, and attention to detail through years of practice
  • Reading - Enjoy exploring topics in psychology, personal growth, and fiction for inspiration in writing
  • Art & Creativity - Passionate about painting and creative writing

Languages

Spanish
Professional
French
Limited

Accomplishments

  • Honors
  • Academic Achievement - Recognizing for excellence in language classes (Spanish, French)

Certification

  • CPR Certified
  • AED Certified
  • First Aid Certified

Timeline

Baker

Crumbl Cookies
02.2025 - 05.2025

Security Officer

Burlington Coat Factory Warehouse
08.2024 - 01.2025

Barista

Starbucks
10.2022 - 03.2023

Lifeguard

Continental Pools
08.2021 - 09.2023

High School Diploma -

Burncoat Senior High School

Associate of Science - Biology

Mount Wachusett Community College
Shairalys Cruzado
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