Shajada Winn
Kissimmee,FL
Summary
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in various operations and dedicated to maximizing quality.
Overview
6
6
years of professional experience
Work History
Compliance Officer
Westgate Resorts
08.2023 - Current
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to company policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Provided support in responding to inquiries from government agencies.
- Responded promptly to complaints received from employees or customers.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Investigated reported and identified compliance issues against accepted standards.
- Organized legal documents in company filing systems and databases.
Compliance Quality Assurance Coordinator
Holiday Inn Club Vacations Resort
08.2022 - 08.2023
- Worked within sales force verifying member information and qualifications
- Used applications Power BI, SMART, smart sheet, excel, and sales force. Compared data to see if purchasing guest are eligible for marketing packages based on current company guidelines.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Pending sales specialist Admin
Holiday Inn Club
11.2021 - 08.2022
- I worked as a collector as well as an administrative assistant, working with my department creating reports for calling owners, organizing daily tasks, etc.
- Created accounting reports on excel of the amount of money the department has made daily
- Interacted with owners on the phone, updating their account handling their sensitive information and working as a soft collector
- Executed record filing systems to improve document management and organization
- Assisted organizational efforts by filing, entering data and answering phones.
- Used scheduling software to delegate resources and manage calendars.
- Encouraged and improved cross-department internal communication.
General Manager
Dunkin' Brands
01.2021 - 11.2021
- Managing the floor and over 15 employees at one time
- Also handled all deposits and money exchange that went through the store with banks and third party cash collection
- Performed daily cash audits of three different monitors and registers and also the store safe to maintain correct information of store profitability
- With employees personal information detailing paystubs and weekly tips
- And finally assisted customers on any problems that were to occur in the store, while also assisting them on any question they may have had on new products or anything that was asked.
Summer Camp Counselor
Latino Leadership
06.2018 - 07.2018
- Provided one-on-one and group support for students with special needs.
- Supported parents in understanding their child's disability and advocating for appropriate services at home or within the community.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Created activities designed to improve social skills and self-care abilities.
Education
Oak Ridge High School
05.2020
Associate of Science -
Valencia College
Orlando, FLSkills
- Can type 35 WPM
- Proficient in Microsoft Word, Excel and PowerPoint, as well as outlook, sales force, Power BI, Google chrome, smart sheet, Microsoft Teams
- Employee Training
- Specification Review
- Team Collaboration
- Performance Monitoring
- Customer Service
- Staff Supervision
- Complaint Resolution
- Leadership Proficiency
- Deadline Adherence
- Data Management
- Risk Management
- Legal Research
- Compliance Monitoring
- Documentation Review
- Policy analysis
- Compliance reviews
- Internal Audits
- Regulatory knowledge
- Services Now application
Volunteering
- Best Buddies organization – As my chapter president for my school I coordinated school based events and participated in larger organization events (such as The Friendship Ball and Friendship Walk)
- Protiviti – supervised the packaging of food to be sent to families in Puerto Rico
- Special Olympics – participated in several sporting events surrounding special needs
Timeline
Compliance Officer
Westgate Resorts
08.2023 - Current
Compliance Quality Assurance Coordinator
Holiday Inn Club Vacations Resort
08.2022 - 08.2023
Pending sales specialist Admin
Holiday Inn Club
11.2021 - 08.2022
General Manager
Dunkin' Brands
01.2021 - 11.2021
Summer Camp Counselor
Latino Leadership
06.2018 - 07.2018
Oak Ridge High School
Associate of Science -
Valencia College