Stephanie Palma
Rowlett,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Saving Grace Sitters
Dallas , TX
2018.02 - Current
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Maintained a clean and organized play area.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Provided nurturing and appropriate environment for children of various ages.
- Cared for children in institutional settings.
Customer Service Cashier
Kohl's
Garland , TX
2022.07 - 2023.12
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Verified that all coupons were valid prior to processing them into the system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Balanced cash drawers at the end of each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Informed customers of in-store promotions or pricing specials.
Education
Rowlett High School
Rowlett, TX2015-07
Associate of Science -
Richland College
Dallas, TXSkills
- Customer Complaint Resolution
- Customer Service
- Payment Collection
- Product Knowledge
- Customer inquiries
- Cash Handling
- Guest Services
- Can type 35 WPM
- Microsoft Office proficiency
Languages
Spanish
Limited
Timeline
Customer Service Cashier
Kohl's
2022.07 - 2023.12
Childcare Provider
Saving Grace Sitters
2018.02 - Current
Rowlett High School
Associate of Science -
Richland College
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