Shajee Jalali
Webster
Summary
Detail-oriented customer service and operations professional with experience supporting daily business functions, handling customer inquiries, maintaining accurate records, and resolving issues in fast-paced environments. Strong background in order processing, inventory tracking, documentation, and internal communication, with the ability to prioritize multiple tasks, follow procedures, and provide timely follow-up to ensure accuracy and customer satisfaction. Proficient in Microsoft Office and skilled at working with computer systems, databases, and cross-functional teams.
Overview
8
8
years of professional experience
Work History
Manager
HMF ENTERPRISE LLC
Houston, USA
10.2018 - Current
- Supervise daily store operations in a fast-paced customer service environment, ensuring tasks are completed efficiently, customer needs are handled promptly, and the overall workflow remains organized and on schedule.
- Respond to customer inquiries in person and by phone, provide accurate information, resolve concerns professionally, and follow up when needed to support a positive customer experience and maintain service quality.
- Process customer orders accurately, handle order changes when needed, and pay close attention to detail to reduce errors, improve efficiency, and ensure customer satisfaction throughout the transaction process.
- Track inventory levels, monitor product availability, and coordinate restocking efforts to prevent shortages, support daily business operations, and maintain smooth service delivery during busy periods.
- Maintain accurate records, reports, and daily documentation using computer systems and Microsoft Office tools while communicating effectively with team members and leadership to prioritize tasks, resolve issues, and keep operations running smoothly.
Sales Associate
Repair Plus
Houston, USA
01.2019 - 02.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained knowledge of product features, promoting upselling and cross-selling opportunities.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Analyzed customer feedback to identify trends and implement service improvements.
Grocery Bagger
HEB Grocery Store
Houston, USA
03.2018 - 10.2018
- Ensured accurate bagging of groceries for optimal customer satisfaction.
- Collaborated with cashiers to streamline checkout processes and reduce wait times.
- Maintained cleanliness and organization of bagging area to promote safety and efficiency.
Education
Bachelor of Science - Computer Information Systems
Texas A&M University Central Texas
Killeen, TXSkills
- Customer service
- Customer inquiries
- Order processing
- Order changes
- Inventory levels
- Restocking
- Documentation
- Microsoft Office
- Problem solving
- Team leadership
- Time management
- Decision-making
Timeline
Sales Associate
Repair Plus
01.2019 - 02.2021
Manager
HMF ENTERPRISE LLC
10.2018 - Current
Grocery Bagger
HEB Grocery Store
03.2018 - 10.2018
Bachelor of Science - Computer Information Systems
Texas A&M University Central Texas