Shajjad Hossen
NY
Summary
Detail-oriented and results-driven professional with excellent customer service and communication skills in English, Bengali, and Hindi. Skilled in using point-of-sale systems, cash handling, and payment processing, with a strong ability to recommend products based on in-depth product knowledge. Demonstrates a commitment to delivering high-quality service, working collaboratively, and maintaining a focus on accuracy and efficiency.
Overview
4
4
years of professional experience
Work History
DCAS Testing Center
- Current
- Checked candidates in and guided them to the correct seats before the exam started
- Helps candidates log in and explained basic instructions for the test
- Watch the room during the exam to make sure everyone followed the rules
- Answer candidate questions politely and clearly during the exam
- Reports anything suspicious to my supervisor right away
- Make sure all candidates followed DCAS testing policies and procedures.
Retail Associate
Macys
10.2023 - 12.2024
- Great and assist customers, providing product information and recommendations.
- Process sales transactions efficiently and accurately using a point-of-sale system.
- Handle customer inquiries, concerns, and returns professionally ensuing customer satisfaction.
- Collaborate with team members to achieve sales goals and meet store targets.
Crew member
Dunkin Donuts
03.2022 - 08.2023
- Personally assisted 300 customers during each 8 hour shift.
- Worked effectively in a team-oriented environment, offer during high traffic hours.
- Proven ability in dealing with customers efficiently, managing their expectations and resolving their issues.
- Demonstrated ability to work effectively within a team environment.
- Knowledge of food safety standards and regulations.
Education
Bachelor of Science -
Baruch College
Skills
- Customer service
- Problem-solving
- Communication skills
- Conflict resolution
- Time management
- Teamwork and collaboration
- Adaptability under pressure
- Safety awareness
- Attention to detail
Timeline
Retail Associate
Macys
10.2023 - 12.2024
Crew member
Dunkin Donuts
03.2022 - 08.2023
DCAS Testing Center
- Current
Bachelor of Science -
Baruch College