Open To Work
Shajuan Taylor
Westland
Work Preference
Summary
Results-driven Care Navigator with a track record of enhancing patient satisfaction through effective care plan coordination and resource sourcing. Committed to patient advocacy and collaborative problem-solving in complex healthcare environments.
Overview
11
11
years of professional experience
Work History
Care Navigator
Meridian Health
Detroit, MI
10.2018 - Current
- Spearheaded coordination of care plans with interdisciplinary teams to improve overall patient health and satisfaction.
- Designed and deployed comprehensive strategies aimed at facilitating patient navigation within complex healthcare environments.
- Provided comprehensive information to patients regarding resources and services aimed at improving access to care.
- Analyzed patient requirements and preferences to establish customized care plans.
Patient Access Representative
Sinai Grace Hospital
Detroit, MI
05.2015 - 10.2018
- Facilitated patient check-in processes to enhance operational efficiency and improve patient experience.
- Managed insurance verification procedures, ensuring accurate coverage details for optimal service delivery.
- Collaborated with clinical staff to streamline appointment scheduling and reduce patient wait times.
- Trained new staff on hospital protocols and software systems, promoting effective teamwork and communication.
Education
Bachelor of Science - Health Administration
Davenport University
Grand Rapids, MI05-2007
Skills
- Ensuring confidentiality in healthcare settings
- Healthcare coordination expertise
- Healthcare information systems
- Resource sourcing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% compliance in 2024 and 2025 by completing caseload with accuracy and efficiency.
- Role of Team Captain in 2025.
- Passed monthly audits throughout 2024 and 2025.
Timeline
Care Navigator
Meridian Health
10.2018 - Current
Patient Access Representative
Sinai Grace Hospital
05.2015 - 10.2018
Bachelor of Science - Health Administration
Davenport University