Summary
Overview
Work History
Education
Skills
Timeline
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Shajuana Reed

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

GC Services
Huntington, WV
11.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Submit Refund
  • Driver Support
  • Supervisor Escalations

Cashier

MNV Energy (Shell's)
Jacksonville, FL
08.2016 - 06.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Crossland High School
Temple Hills, MD
06-1989

Skills

  • Shipping and Logistics
  • Customer satisfaction measurement
  • Assertiveness

Timeline

Customer Service Representative

GC Services
11.2019 - Current

Cashier

MNV Energy (Shell's)
08.2016 - 06.2018

High School Diploma -

Crossland High School

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Shajuana Reed