Shaka Dillard
Lehigh Acres,FL
Summary
I am adept in complex problem-solving. Proven track record in enhancing customer satisfaction and maintaining accurate documentation. Recognized for quick decision-making during emergencies and commitment to quality, ensuring safety and efficiency in all operations.
Overview
12
12
years of professional experience
Work History
Security Officer
Global Security
01.2022 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Call Center Representative
Alta Resources
01.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Technical Support Call Center Representative
Alorica
01.2019 - 01.2020
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
- Established credibility as a trusted resource within the organization due to a strong commitment to quality and consistency.
- Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
Mill Worker
Shaw Industries
01.2017 - 01.2019
- Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods.
- Consistently met daily production targets while maintaining high-quality standards for all processed materials.
- Ensured smooth workflow by performing routine maintenance on equipment, minimizing downtime.
- Set-up, adjusted and monitored processing machinery.
- Demonstrated commitment to quality control standards, consistently inspecting products for defects or inconsistencies.
- Used Software to maintain production records.
- Maintained accurate records of processed and unprocessed logs and inventory.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Electronics Sales Associate
Walmart
01.2015 - 03.2017
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Checked to see if requested items were available from store's inventory.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
Stock Room Associate
DD’s Discount
01.2013 - 01.2015
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Education
High School Diploma - General Studies
Lely High School
Naples, FL05.2025
Skills
- Report writing
- General security
- Complex Problem-solving
- Document management
- Report generation
- Math skills
Timeline
Security Officer
Global Security
01.2022 - 03.2025
Call Center Representative
Alta Resources
01.2020 - 01.2021
Technical Support Call Center Representative
Alorica
01.2019 - 01.2020
Mill Worker
Shaw Industries
01.2017 - 01.2019
Electronics Sales Associate
Walmart
01.2015 - 03.2017
Stock Room Associate
DD’s Discount
01.2013 - 01.2015
High School Diploma - General Studies
Lely High School
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