Shaka Dillard
Lehigh Acres,FL
Summary
I am adept in complex problem-solving. Proven track record in enhancing customer satisfaction and maintaining accurate documentation. Recognized for quick decision-making during emergencies and commitment to quality, ensuring safety and efficiency in all operations.
Overview
12
12
years of professional experience
Work History
Security Officer
Global Security
Fort Myers, FL
01.2022 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Call Center Representative
Alta Resources
Fort Myers, FL
01.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Technical Support Call Center Representative
Alorica
Fort Myers, FL
01.2019 - 01.2020
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
- Established credibility as a trusted resource within the organization due to a strong commitment to quality and consistency.
- Increased overall ticket resolution rates through thorough research efforts, ultimately improving team productivity levels.
Mill Worker
Shaw Industries
Summerville, GA
01.2017 - 01.2019
- Assisted in meeting customer deadlines with timely preparation, packaging, and dispatching of finished goods.
- Consistently met daily production targets while maintaining high-quality standards for all processed materials.
- Ensured smooth workflow by performing routine maintenance on equipment, minimizing downtime.
- Set-up, adjusted and monitored processing machinery.
- Demonstrated commitment to quality control standards, consistently inspecting products for defects or inconsistencies.
- Used Software to maintain production records.
- Maintained accurate records of processed and unprocessed logs and inventory.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Electronics Sales Associate
Walmart
01.2015 - 03.2017
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Checked to see if requested items were available from store's inventory.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
Stock Room Associate
DD’s Discount
Bradenton, FL
01.2013 - 01.2015
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Education
High School Diploma - General Studies
Lely High School
Naples, FL05.2025
Skills
- Report writing
- General security
- Complex Problem-solving
- Document management
- Report generation
- Math skills
Timeline
Security Officer
Global Security
01.2022 - 03.2025
Call Center Representative
Alta Resources
01.2020 - 01.2021
Technical Support Call Center Representative
Alorica
01.2019 - 01.2020
Mill Worker
Shaw Industries
01.2017 - 01.2019
Electronics Sales Associate
Walmart
01.2015 - 03.2017
Stock Room Associate
DD’s Discount
01.2013 - 01.2015
High School Diploma - General Studies
Lely High School