Shakaira Warren
Natchitoches,LA
Summary
Proven in enhancing customer satisfaction and retention at Conduent Call Center, I excel in problem-solving and customer relationship management. Leveraging call center experience and exceptional communication skills, I consistently exceeded performance metrics, fostering trust and loyalty among clients. My proactive approach and ability to remain calm under pressure have been pivotal in driving positive outcomes.
Overview
1
1
year of professional experience
Work History
School Program Aide
Save The Children Head Start
Natchitoches, LA
08.2024 - Current
- Served as a mentor to new teachers, providing guidance and support during their transition into the school community.
- Organized extracurricular activities and field trips, broadening students'' exposure to real-world experiences and applications of classroom learnings.
- Facilitated peer tutoring sessions to encourage collaborative learning among students.
- Developed strong relationships with students, fostering a sense of trust and mutual respect that enhanced their learning experience.
Customer Service Cashier
Dollar General
Natchitoches, LA
06.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Work-at-home-agent
Conduent Call Center
02.2024 - 03.2024
- Utilized CRM software proficiently to track client interactions and maintain organized records for future reference or analysis.
- Reduced call wait times by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
- Handled confidential customer information securely, ensuring compliance with industry standards and company privacy policies.
- Exceeded performance metrics consistently by staying goal-oriented throughout daily tasks while maintaining a strong focus on customer satisfaction above all else.
- Handled complex issues with professionalism, escalating cases when necessary to ensure timely resolutions for customers'' peace of mind.
Customer Service Associate
Walgreens
Natchitoches, LA
11.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Sales Associate
Walmart
Natchitoches, LA
06.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree In Healthcare Management - Healthcare Management
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Natchitoches Parish Technical And Career Center
Natchitoches, LA05.2021
Skills
- Call center experience
- Customer Relationship Management
- Call Control
- Customer Retention
- Technical Support
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Problem-solving abilities
- Calm and Professional Under Pressure
- Multitasking
- Excellent Communication
- Understanding Customer Needs
Timeline
School Program Aide
Save The Children Head Start
08.2024 - Current
Customer Service Cashier
Dollar General
06.2024 - 08.2024
Work-at-home-agent
Conduent Call Center
02.2024 - 03.2024
Customer Service Associate
Walgreens
11.2023 - 12.2023
Sales Associate
Walmart
06.2023 - 09.2023
Associate Degree In Healthcare Management - Healthcare Management
Bossier Parish Community College
High School Diploma -
Natchitoches Parish Technical And Career Center