SHAKARA CHARETTE
Augusta,GA
Summary
Administrative Management Professional and U.S. Army Veteran with 20+ years of proven experience directing personnel, managing resources, and developing administrative efficiencies. Possess a comprehensive background in Human Resources Information Systems (HRIS), Microsoft Programs (word, excel, power point), and providing Executive-Level Support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounting Technician
Fort Gordon Eisenhower Army Medical Center
01.2025 - Current
- Maintain accountability of bills processed and mailed to insurers and patients for payment, ensuring charges are properly identified
- Monitors status of bills with representatives of the insurance carriers. maintain contact with insurance carriers representatives to exchange information and resolve problems in processing claims and recovering costs for services
Personnel Assistant I
Intellectechs
02.2024 - 01.2025
- Prepared reports summarizing passport activities such as number of applications received, processed daily, weekly, and monthly
- Audited personnel security case files for completeness and compliance, ensuring 100% accuracy of required documentation
- Responsible for the clerical duties inherent to the in processing (reception), care, and out processing (transition) of retirees, clients and guests
Administrative Operations Manager
US Army
03.2018 - 08.2023
- Managed all administrative, training, and executive support efforts to promote a positive work environment and enhance administrative processes for all staff and employees across 12 subordinate organizations
- Trained and developed 13 employees increasing office productivity by 15% while ensuring collaboration of efforts in supporting organizational objectives.
Administrative Manager
US Army
02.2010 - 03.2018
- Managed employee relations, conducted investigations, and delivered key input to executive and staff planning and decision-making processes for the accomplishment of key organizational goals
- Instituted a professional development and training program to advance the technical knowledge and skills of 6 team members resulting in 3 promotions, and the recognition of 2 awardees by executive leadership.
Administrative Assistant
US Army
11.2008 - 02.2010
- Served as the primary records manager and special programs manager to assist the Human Resources department in maintaining accurate tracking and reporting of all critical training and health requirements
- Performed a wide variety of administrative services including, but not limited to calendar management, answering phones, coordinating, and maintaining documentation involving travel, meetings, and conferences
Education
Associate of Arts - Concentration in Business Fundamentals
University of Phoenix
Tempe, AZ06-2024
Bachelor of Science - Business
University of Phoenix
Tempe, AZ12-2025
Skills
- Strong Problem Solver
- Multitasking and Organization
- Customer Service
- Time Management
- Typing (60 words / min)
- Records Management
- Dedicated Team Player
- Strong Work Ethic
Certification
- General Fund Enterprise Business System (GFEBS)
- Drug Testing Program Manager
- DoD Financial Management Certification
Timeline
Accounting Technician
Fort Gordon Eisenhower Army Medical Center
01.2025 - Current
Personnel Assistant I
Intellectechs
02.2024 - 01.2025
Administrative Operations Manager
US Army
03.2018 - 08.2023
Administrative Manager
US Army
02.2010 - 03.2018
Administrative Assistant
US Army
11.2008 - 02.2010
Associate of Arts - Concentration in Business Fundamentals
University of Phoenix
Bachelor of Science - Business
University of Phoenix