Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKARI LOVELACE

Indianapolis,IN

Summary

Ambitious student pursuing Business Administration degree eager to contribute developed knowledge in Data entry, inventory and administrative role. Skilled in organization and efficient thinking in office and warehouse settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Overview

9
9
years of professional experience

Work History

Customer Service Rep

Geodis
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Managed timely and effective replacement of damaged or missing products.

Returns Lead

DHL Supply Chain
01.2022 - Current
  • · Load, unload, move, stock, and stage product. May require using powered equipment.
  • · Verify proper item is in the original packaging in preparation for scanning.
  • · Assure accurate and proper processing of all freight utilizing the scanning system.
  • · Identify items that require special processing or separation (e.g. hazardous material, store services, research, salvage).
  • · Ensure that scanned freight reaches the appropriate destination (e.g. slot, destroy, salvage).
  • · Stack and tape pallets in a safe manner.
  • · Observe all safety and sanitation standards.
  • · Perform additional duties as assigned by management.
  • Triaged products for functionality and assessed visible conditions to determine resale eligibility.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.

Parcel Clerk

DHL Supply Chain
10.2021 - 01.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Prepared and proofed shipping documents to meet documentation requirements.
  • Built shipments in shipping software to align scheduled delivery dates and customers within single region.
  • Plan, allocate, pick, manifest, and close daily waves of orders.
  • Understand and utilize system screens to monitor and move workload through the system.
  • Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
  • Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods.
  • Generate and utilize system reports and audit sheets to evaluate the shift progress.
  • Communicate directly with the carrier(s) to insure seamless physical and systematic transactions.
  • Oversee exchange of parcel shipments from shipping dock to carrier’s truck.
  • Resolve data transmission failures/errors with customer’s IT and procurement teams.
  • Interface with IT contacts in event of system-related barriers.
  • Insure complete communication for turn of shift.

Data Entry Clerk/Inventory Control Specialist

Alom Technologies
10.2018 - 10.2021
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Proofread and edited documents to correct errors.
  • Exceeded quality goals to support team productivity.
  • Coordinated packaging, shipment and return of materials due to defect or damage.
  • Participated in physical inventory counts to keep information accurate and current.
  • Analyzed production records and compared data to physical store inventory for accuracy or irregularities.

New Product Development/ Receiver

AlomHenry Schein
09.2014 - 10.2018
  • Reviewing orders when they arrive in a timely manner.
  • Entering data (data entry) into to the system after check product quality, name, paperwork, quality and etc.
  • Responsible for many things, making sure that the correct paperwork and that is legal for the company to sell it is important to stay focused and be educated and familiar with the product.
  • Extended responsibility, being responsible for returns, processing paperwork, opening orders, contacting vendors, checking DQSA compliance, and offering great consumer service is all a part of the job.
  • Company Policies New Product Development Communication Skills Microsoft Office Customer Service.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Education

Associate - Business Administration

Purdue University
West Lafayette, IN
08.2024

Skills

  • Data entry abilities
  • Customer service orientation
  • Assisted with managing inventory control and recorded results into the data system
  • Database management
  • Agenda control
  • Transporting files
  • Faxing documents

Timeline

Customer Service Rep

Geodis
04.2023 - Current

Returns Lead

DHL Supply Chain
01.2022 - Current

Parcel Clerk

DHL Supply Chain
10.2021 - 01.2022

Data Entry Clerk/Inventory Control Specialist

Alom Technologies
10.2018 - 10.2021

New Product Development/ Receiver

AlomHenry Schein
09.2014 - 10.2018

Associate - Business Administration

Purdue University

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SHAKARI LOVELACE