Shakayla Bruno
Houston
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Waffel House
Houston
01.2025 - Current
- Supervised daily operations to ensure smooth restaurant workflow.
- Trained new staff on service standards and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain stock.
Remote Customer Service Representative
AT&T
Carencro
02.2023 - 01.2025
- Processed billing inquiries and payment transactions accurately and efficiently.
- Resolved technical issues by guiding customers through troubleshooting steps effectively.
- Educated customers on new products and services to enhance their experience.
- Documented customer interactions in the CRM system for future reference and follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
Production Worker (Temp)
Balmar LLC
Lafayette
07.2022 - 01.2023
- Operated machinery to assemble products efficiently and safely.
- Collaborated with team members to meet production deadlines consistently.
- Monitored inventory levels and reported shortages to management promptly.
- Inspected product quality prior to packaging and shipment.
- Analyzed work orders to determine materials needed for each production batch.
Shift Leader
McDonald's
Lafayette
11.2020 - 06.2022
- Supervised daily operations and maintained high service standards.
- Trained new team members on procedures and customer service skills.
- Managed inventory levels and ensured stock availability for efficient service.
- Coordinated shifts and scheduled staff to meet peak demand times.
Cashier
Mcdonald’s
Lafayette
10.2019 - 11.2020
- Managed cash register operations and handled monetary transactions daily.
- Processed customer orders efficiently and accurately at a fast-paced environment.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new team members on operational procedures and customer interaction.
Education
Carencro High School
Carencro, LouisianaSkills
Results-driven customer service professional with a strong background in enhancing client support and satisfaction Skilled in communication and problem-solving, effectively managing multiple priorities Developed and implemented operational improvements that elevated the customer experience
Results-driven customer service professional with a strong background in enhancing client support and satisfaction Skilled in communication and problem-solving, effectively managing multiple priorities Developed and implemented operational improvements that elevated the customer experience
Certification
- High School Diploma
Timeline
Assistant Restaurant Manager
Waffel House
01.2025 - Current
Remote Customer Service Representative
AT&T
02.2023 - 01.2025
Production Worker (Temp)
Balmar LLC
07.2022 - 01.2023
Shift Leader
McDonald's
11.2020 - 06.2022
Cashier
Mcdonald’s
10.2019 - 11.2020
Carencro High School