Shakayla Howard
Washington,DC
Summary
Calm and detail-oriented professional with experience managing high-risk environments, responding to crisis situations, and documenting critical information in real time. Skilled in communication, multitasking, and following established protocols to ensure safety and accuracy. Proven ability to remain composed under pressure while handling multiple priorities and delivery timely, effective responses.
Overview
12
12
years of professional experience
Work History
Youth Development Representative
Department Of Youth Rehabilitation Services
Washington, DC
07.2025 - Current
- Supervise and manage youth in a secure, high-risk, 24-hour facility, ensuring safety, order, and adherence to established procedures
- Respond to crisis situations and behavioral incidents using de-escalation techniques, sound judgment, and agency protocols
- Utilize radio communication systems to coordinate with staff and respond to incidents in real time
- Prepare detailed incident reports and documentation, accurately recording critical information, timelines, and actions taken
- Monitor multiple individuals simultaneously, assessing behavior and prioritizing responses based on urgency and risk level
- Maintain accurate, real-time data entry and updates within internal systems to reflect changes in status and incidents
- Demonstrate professionalism, composure, and control while working overnight shifts in a fast-paced, high-stress environment
- Communicate clearly and effectively with youth, staff, and external partners to gather, verify, and relay essential information
- Follow strict agency policies, safety procedures, and legal guidelines to ensure compliance and proper handling of all situations
Assistant Store Manager
Jeni’s Splendid Ice Creams
Washington, DC
10.2023 - 03.2025
- Managed high-volume customer interactions while maintaining professionalism in fast-paced environments
- Resolved escalated issues using strong problem-solving and communication skills
- Maintained accurate records related to inventory, scheduling, and operations
- Supervised and trained staff, ensuring adherence to company procedures and standards
Staff Support Specialist
Consumer Advocate Network
Washington, DC
04.2022 - 10.2023
- Communicated with individuals in vulnerable or high-stress situations, providing support and accurate information
- Documented case information and maintained detailed records for reporting and compliance
- Coordinated with service providers and agencies to resolve issues and ensure proper follow-up
- Educated individuals on procedures, rights, and available resources
Program Support Intern
Division Of State Initiatives
Washington, DC
01.2021 - 03.2022
- Handled incoming calls and inquiries, directing requests appropriately
- Entered and maintained sensitive data in internal systems with accuracy
- Prepared reports and ensured timely submission of required documentation
- Managed multiple administrative tasks while maintaining attention to detail
Community Green Space Fellow
City Blossoms
Washington, DC
01.2020 - 01.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Developed and created programs and monitored effectiveness against individual participant needs
- Developed monthly schedules and assignments for volunteer staff
- Created and maintained a safe and nurturing environment for children
- Supervised children from ages 3 months to 15 years
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Support garden-based activities in the Community Green Spaces including but not limited to field trips, Community Workdays, and garden maintenance.
- Create, cultivate, and maintain relationships with partners, participants, and funders in a way that promotes City Blossoms' mission and vision.
Leasing Consultant
Daro Management
Washington, DC
06.2018 - 01.2020
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Supervisor
Shake Shack
Washington, DC
08.2016 - 06.2018
- Mentored new hires, resulting in stronger staff development and increased productivity
- Developed and recorded videos for use in later courses or by remote learners
- Maintained current knowledge of all team position requirements
- Set an example for team members by providing quality service in an efficient manner
- Delivered in-depth training to workers in food service preparation and customer-facing roles to promote strong team performance
Administrative Assistant
Young Ladies of Tomorrow
Washington, DC
03.2014 - 07.2016
- Assisted with the development of lesson plans and interactive activities relevant to the program's curriculum.
- Assisted with intake and onboarding referrals from the BARJ juvenile program.
- Develop relevant, creative, and personalized solutions to help juveniles work through addiction, abuse, gang violence, and other barriers.
- Offer resources and mentorship to pre-adolescent and teenage girls who became involved in the juvenile system.
- Organized and facilitated detailed field trip itineraries, including learning objectives and activities to align with curriculum standards.
- Willingly participated in various community service events on behalf of the program outside of scheduled work hours.
Education
High School Diploma -
Anacostia Senior High School
Washington, DC06-2018
Certified Food Protection Manager -
State Food Safety
Washington, DC10-2023
Certified National Apartment Leasing Professional -
UDC Workforce Development Program
Washington, DC05-2019
Skills
- Attention to detail
- Emergency Response & Crisis Management
- Radio Communication Systems
- Incident Reporting & Documentation
- Real-Time Data Entry
- Multitasking & Prioritization
Volunteer Experience
Youth Ministry Leader, 03/2024 to Current
Good Success Christian Baptist Church - Washington, DC
Timeline
Youth Development Representative
Department Of Youth Rehabilitation Services
07.2025 - Current
Assistant Store Manager
Jeni’s Splendid Ice Creams
10.2023 - 03.2025
Staff Support Specialist
Consumer Advocate Network
04.2022 - 10.2023
Program Support Intern
Division Of State Initiatives
01.2021 - 03.2022
Community Green Space Fellow
City Blossoms
01.2020 - 01.2021
Leasing Consultant
Daro Management
06.2018 - 01.2020
Supervisor
Shake Shack
08.2016 - 06.2018
Administrative Assistant
Young Ladies of Tomorrow
03.2014 - 07.2016
High School Diploma -
Anacostia Senior High School
Certified National Apartment Leasing Professional -
UDC Workforce Development Program
Certified Food Protection Manager -
State Food Safety