Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakayla Wright

Harrisburg,PA

Summary

I'm a dependable and motivated individual, with experience in customer service, security, and logistics. I can react and adapt on the fly on multiple situation that can and may occur. I'm seeking to contribute strong interpersonal and organizational skills as well as look for a strong place to lay roots for a career.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Clerks Resources
05.2025 - Current
  • Maintaining a friendly manner while addressing inquiries and resolving concerns within a consistent amount of time
  • Was required to maintain a high volume of inbound calls while maintaining minimal wait times and understanding of people's frustration
  • Introduced to healthcare claims, insurance filing systems, and compliance processes, while building knowledge of how to properly input information into healthcares databases

Security Officer

Allied Universal Security Services
Harrisburg, PA
10.2022 - 08.2023
  • Maintained safety and security of facility by monitoring surveillance systems, Patrolling, and personnel verification
  • Directed deliveries and coordinated truck to their destination position
  • Responding personnel to any and all incidents, and demonstrating judgment and strong communication with team members

Material Handler

UPS
Harrisburg, PA
07.2022 - 10.2022
  • Operated hand-held scanners and maintained accurate shipment records through digital and physical log for supvisor
    Sorted, sealed, and loaded packages with in a set allocated tir
    Cleared conveyor jams and troubleshot system issues to productivity up d to peak season.
  • Followed verbal and written instructions to properly move and ship products.

Education

General Studies

Middletown High School
Middletown, PA
06.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Administrative support
  • Filing
  • Dispute resolution
  • Coordination
  • Account updating
  • Research
  • Account management
  • Reading comprehension
  • Stock management
  • Escalation management
  • Physical Endurance
  • Strong-minded
  • Time Management

Timeline

Customer Service Representative

Clerks Resources
05.2025 - Current

Security Officer

Allied Universal Security Services
10.2022 - 08.2023

Material Handler

UPS
07.2022 - 10.2022

General Studies

Middletown High School
Shakayla Wright