Open To Work
Hi, I’m
SHAKAYNA LAWER
Ladson,US
Work Preference
Summary
Achieved exceptional sales results by harnessing strong communication and negotiation expertise.,Drove business expansion through impactful team leadership and forward-thinking strategic planning.,Strengthened customer loyalty by delivering outstanding support and tailored assistance.
Overview
1
Language
1
Certification
13
years of professional experience
Work History
TD BankMount Pleasant, SC
Retail Banker
07.2023 - Current
Job overview
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services available.
- Managed daily cash handling and reconciled cash drawers.
- Collaborated with team members to ensure excellent customer service.
- Resolved customer complaints and provided solutions promptly.
- Maintained compliance with banking regulations and policies.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Adhered to strict security protocols regarding customer information confidentiality.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
T-MobileLadson, US
Sales Lead
10.2021 - Current
Job overview
- Created reports and presentations on weekly sales performance to senior management.
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience, and building loyalty by:
- Prepared detailed forecasts for future sales volumes based on past trends.
- Identified opportunities to improve processes related to the sale of products or services.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Developed and implemented a successful sales strategy to increase revenue.
- Approaching service and sales needs with composure, integrity, and compassion.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Generated leads through cold calling prospective customers.
- Maintained relationships with existing clients by providing product updates and information.
- Provided training sessions for new employees on sales techniques, procedures.
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service, to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and hand off small business leads.
- Analyzed customer feedback to identify areas for improvement in products and services.
South State BankCharleston, US
Lead Bank Teller
04.2021 - 10.2021
Job overview
- Serves customers efficiently and confidentially within the service standards.
- Provided guidance to other tellers when needed.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Able to identify customer needs and expectations by listening for clues.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Assisted in training new tellers on bank processes and procedures.
- Knows and ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Woodforest National BankRoswell, US
Retail Banker
03.2020 - 04.2021
Job overview
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Reduced errors by double checking transactions.
- Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
Trader Joe'sColumbia, SC
Store Associate
03.2013 - 01.2020
Job overview
- Addressed customer complaints in a professional manner.
- Adhered to safety regulations when handling hazardous materials.
- Performed daily opening and closing procedures for store operation.
- Processed sales transactions accurately and efficiently at the cash register.
- Processed returns and exchanges according to company policy.
- Ensured the cleanliness and tidiness of the store.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Demonstrated excellent customer service skills at all times.
- Reconciled daily sales transactions against cash registers totals.
Education
High school
Skills
Sales strategy development
Customer relationship management
Lead generation
Sales forecasting
Customer service
Conflict resolution
Process improvement
Performance reporting
Time management
Objection handling
Performance management
Cross-selling techniques
Revenue generation
Pipeline management
Upselling strategies
Team building
Sales supervision
Customer retention
Business development
Account management
Team leadership
Relationship building
Excellent communication
Organizational skills
Cash handling
Problem-solving aptitude
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Retail Banker
TD Bank
07.2023 - Current
Sales Lead
T-Mobile
10.2021 - Current
Lead Bank Teller
South State Bank
04.2021 - 10.2021
Retail Banker
Woodforest National Bank
03.2020 - 04.2021
Store Associate
Trader Joe's
03.2013 - 01.2020
High school