SHAKEA OUTTERBRIDGE - Supervisor - United States Postal Service

Overview

15

years of professional experience

1

Certification

Work History

Supervisor

United States Postal Service

Bellmawr, NJ

03.2013 - Current

Supervise a team of postal clerks and mail carriers to ensure efficient and timely delivery of mail and packages.
Oversee daily operations at the postal facility, including sorting and processing incoming and outgoing mail.
Train and mentor postal staff on USPS policies and procedures, safety protocols, and customer service standards.
Monitor employee performance, provide feedback, and address any issues or conflicts that arise.
Ensure compliance with USPS regulations and security protocols to protect mail integrity and customer privacy.
Manage schedules, workload distribution, and resources to meet delivery deadlines and service level agreements.
Resolve customer inquiries, complaints, and service issues in a professional and timely manner.
Collaborate with other USPS supervisors and managers to coordinate operations and address operational challenges.
Implement quality control measures to maintain high standards of service and accuracy in mail processing and delivery.
Stay current on USPS updates, industry trends, and best practices to continuously improve operational efficiency and customer satisfaction
Post announcements or government information on public bulletin boards
Set postage meters, and calibrate them to ensure correct operation
Transport mail from one work station to another
Feed mail into postage canceling devices or hand stamp mail to cancel postage
Receive letters and parcels, and place mail into bags
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation
Rent post office boxes to customers
Cash money orders
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
Keep money drawers in order, and record and balance daily transactions
Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage
Obtain signatures from recipients of registered or special delivery mail
Register, certify, and insure letters and parcels
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Answer telephones, direct calls, and take messages
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Compute, record, and proofread data and other information, such as records or reports
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
Complete work schedules, manage calendars, and arrange appointments
Review files, records, and other documents to obtain information to respond to requests
Deliver messages and run errands
Inventory and order materials, supplies, and services
Troubleshoot problems involving office equipment, such as computer hardware and software
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
Complete and mail bills, contracts, policies, invoices, or checks
Process and prepare documents, such as business or government forms and expense reports
Train other staff members to perform work activities, such as using computer applications
Count, weight, measure, or organize materials
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency
Identify and report problems in obtaining valid data
Meet with supervisor daily to submit completed assignments and discuss progress.

Customer Support Specialist

Maximum Research

Cherry hill, NJ

01.2010 - 03.2013

Support, plan, and coordinate operations for single or multiple surveys
Review, classify, and record survey data in preparation for computer analysis
Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials
Conduct research to gather information about survey topics
Analyze data from surveys, old records, or case studies, using statistical software
Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.

Education

High School Diploma -

HADDON HEIGHTS HIGH

Haddon heights, NJ

06.2010

Skills

Leadership: Ability to lead and motivate a team of postal clerks and mail carriers to achieve operational goals and maintain high service standards
Communication: Strong verbal and written communication skills to effectively convey instructions, provide feedback, and address employee concerns or customer inquiries
Problem-solving: Capacity to identify and resolve operational challenges, address customer complaints, and make decisions that optimize mail processing and delivery efficiency
Organizational skills: Ability to manage schedules, workload distribution, and resources to ensure timely and accurate mail processing and delivery
Customer service: Commitment to providing excellent customer service by resolving issues, answering inquiries, and ensuring a positive experience for USPS customers

Knowledge of USPS regulations: Understanding of USPS policies, procedures, and security protocols to ensure compliance and protect mail integrity and customer privacy
Teamwork: Collaboration with other supervisors, managers, and postal staff to coordinate operations, address challenges, and maintain a cohesive work environment
Adaptability: Flexibility to adjust to changing priorities, work schedules, and operational demands in a dynamic postal environment
Attention to detail: Precision in handling mail and packages, verifying addresses, and ensuring accuracy in sorting and delivery processes
Computer skills: Proficiency in using postal software, tracking systems, and other digital tools to manage mail processing and tracking efficiently

Certification

Ability to obtain Security +

CDMSS

Cybersafe Fundamentals

Personal Information

CUSTOMER SERVICE

Additional Information

Data Protection: Ensuring the confidentiality and integrity of sensitive information and packages handled by the USPS.

Network Security Awareness: Understanding the importance of secure communication channels and protocols to prevent unauthorized access to USPS systems.

Threat Detection: Recognizing signs of potential security threats or suspicious activities within the USPS environment.

Incident Response: Knowing how to respond effectively to cybersecurity incidents or breaches to minimize the impact on USPS operations.

Compliance Adherence: Following USPS cybersecurity policies and procedures to maintain compliance with industry regulations and standards.

Security Awareness Training: Participating in cybersecurity training programs to stay informed about emerging threats and best practices for protecting USPS assets.

Customer Data Protection: Safeguarding customer information and privacy in accordance with USPS regulations and guidelines.

Secure Communication: Using encryption and other secure communication methods to protect sensitive USPS data in transit.

Physical Security Awareness: Understanding the importance of physical security measures in protecting USPS facilities and assets from potential threats.

Risk Management: Identifying and mitigating potential cybersecurity risks to USPS operations and infrastructure.

Timeline