Shakeela Perkins
Litchfield Park,AZ
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening, and problem-solving abilities. Utilizes service-oriented behaviors to enhance customer experiences, understanding their desires, and providing customized solutions to foster loyalty. Also brings a caring and dedicated approach to teaching, specializing in behavior modification and classroom modernization for long-term student success. Committed to providing individualized care for each student.
Overview
11
11
years of professional experience
Work History
Instructional Lead Teacher
Arizona Autism Charter
07.2023 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Enrollment Representative
University of Phoenix
06.2021 - 04.2022
- Assist undergraduate and graduate students with enrollment
Instructional Assistant
Garden Lake Elementary
01.2020 - 11.2020
- Adapts classroom work under the direction of the teacher for the purpose of providing a method to support and/or reinforce classroom objectives.
Assistant Manager
Family Support Resources
09.2019 - 10.2020
- Supervises, evaluates, and monitors the work of the direct care staff and clients.
Neurology
Honor Health
05.2019 - 03.2020
- Registration and Scheduling
Magellan Health Services
Customer Service/Referrals
08.2017 - 05.2019
- Use telephones to reach out to providers, members and physicians’ offices to verify prior-authorization requests.
Sunshine Residential Homes
Behavioral Health Technician
03.2017 - 02.2019
- Assist client’s admission and discharge.
Accel School
Paraprofessional
08.2016 - 03.2017
- Assisted the teacher in preparing for lesson.
Beatitudes Campus
Housekeeping/ Home Companion
07.2013 - 08.2016
- Provided a sanitized environment to patients, visitors, physicians and employees.
Macy's Call Center
Customer Service Representative
10.2015 - 04.2016
- Process credit card applications for new customers setting credit limits and terms of service according to customer credit and background.
Education
Bachelor of Science in Elementary Education and Special Education - Elementary Education/ Special Education
Grand Canyon University
01-2027
Skills
- Classroom Management
- Childcare needs
- Data Entry
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Scheduling
- Management
References
Available upon request
Timeline
Instructional Lead Teacher
Arizona Autism Charter
07.2023 - Current
Enrollment Representative
University of Phoenix
06.2021 - 04.2022
Instructional Assistant
Garden Lake Elementary
01.2020 - 11.2020
Assistant Manager
Family Support Resources
09.2019 - 10.2020
Neurology
Honor Health
05.2019 - 03.2020
Magellan Health Services
Customer Service/Referrals
08.2017 - 05.2019
Sunshine Residential Homes
Behavioral Health Technician
03.2017 - 02.2019
Accel School
Paraprofessional
08.2016 - 03.2017
Macy's Call Center
Customer Service Representative
10.2015 - 04.2016
Beatitudes Campus
Housekeeping/ Home Companion
07.2013 - 08.2016
Bachelor of Science in Elementary Education and Special Education - Elementary Education/ Special Education
Grand Canyon University
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