Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakeem Smith

Philadelphia,PA

Summary

Skilled community and social service specialist with solid history of success in promoting activism, leading program operations, and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills.

Overview

4
4
years of professional experience

Work History

YOUTH MENTOR

GPCA
Philadelphia, PA
09.2024 - Current
  • Leads weekly sessions supporting emotional, academic, and social development of youth.
  • Documents attendance and behavioral updates in secure systems in accordance with agency standards.
  • Collaborates with caseworkers and families to provide well-rounded youth support.
  • Assists in maintaining safe, organized environments and daily session readiness.
  • Provided crisis intervention when necessary during mentoring sessions.

PROGRAM COORDINATOR

Caring People Alliance
Philadelphia, PA
08.2023 - Current
  • Maintains participant records and ensures accuracy across multiple program cycles.
  • Coordinates schedules, logistics, and administrative processes to support educational programming.
  • Communicates with families, internal staff, and community stakeholders to align on program needs.
  • Tracks data related to attendance, supplies, and operations, ensuring compliance with internal policies.
  • Provides front-line support for inquiries and substitutes for team members to ensure continuity.

CUSTOMER SERVICE REPRESENTATIVE

Philadelphia Gas Works
Philadelphia, PA
01.2021 - 01.2023
  • Handled customer inquiries regarding account updates, billing concerns, and service requests.
  • Processed transactions and resolved discrepancies using internal systems and databases.
  • Trained new team members on policy, procedures, and communication best practices.

Education

Bachelor of Science - Accounting & Finance, Applied Mathematics, Project Management

Southern New Hampshire University
Hooksett, NH
04-2027

Skills

  • Student Records Management
  • Effective communication
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Data Entry & Electronic Filing
  • FERPA Familiarity (Self-Study in Progress)
  • Banner Student System (Familiar with operational equivalents)
  • Customer Service & Issue Resolution
  • Scheduling & Administrative Support
  • Team Collaboration & Independent Task Management

Timeline

YOUTH MENTOR

GPCA
09.2024 - Current

PROGRAM COORDINATOR

Caring People Alliance
08.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

Philadelphia Gas Works
01.2021 - 01.2023

Bachelor of Science - Accounting & Finance, Applied Mathematics, Project Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE