Shakeema Conor
Indianapolis,IN
Summary
Dynamic professional recognized for strong leadership and customer service skills. Experienced in managing diverse teams and implementing process improvements that enhance service quality and operational efficiency.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
Work History
House Manager
Entrepreneurship
2011.03 - Current
- Managed daily household operations, ensuring efficiency and seamless coordination of activities.
- Oversaw budgeting and expense tracking, optimizing resource allocation for household needs.
- Developed and implemented household policies for households up to eight people , enhancing organization and workflow standards.
- Coordinated schedules for staff and family members, improving time management and communication.
- Oversaw daily household operations, ensuring efficiency and smooth workflow.
- Managed scheduling and coordination of family activities and events.
- Developed and maintained budgets for household expenses and projects.
Disability Claims Adjudicator
Indiana Disability Bureau
2023.07 - 2026.06
- Evaluated disability claims for compliance with federal and state regulations.
- Analyzed medical documentation to determine eligibility for benefits.
- Collaborated with healthcare providers to clarify patient diagnoses and treatment plans.
- Provided training to junior staff on adjudication processes and best practices.
- Evaluated disability claims for accuracy, reducing errors and ensuring proper benefit allocation.
- Provided exceptional customer service, addressing claimant concerns and guiding them through the process.
- Evaluated, investigated and negotiated settlements on new and pending claims to determine liability.
- Utilized analytical skills to identify trends in disability claims data, informing strategic decision-making processes.
- Communicated with various parties involved in the claims process, fostering strong working relationships.
- Managed a high volume of cases effectively, prioritizing tasks and meeting strict deadlines consistently.
- Reviewed medical records meticulously for accurate interpretation of claimants'' functional abilities and limitations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained contact with claimants and attorneys to determine treatment status.
Eligibility Specialist
Department of Family Services
2022.08 - 2023.07
- Evaluated eligibility for public assistance programs, ensuring compliance with regulatory standards.
- Processed applications efficiently, maintaining accurate records and timelines for service delivery.
- Conducted interviews to gather client information and assess needs for appropriate program referrals.
- Collaborated with interdisciplinary teams to enhance client support services and streamline processes.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with hundreds of people from various cultures and backgrounds on application process.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
- Reduced case backlog by implementing efficient prioritization strategies for case processing.
HR Payroll Specialist
The Finish Line
2015.07 - 2017.06
- Processed payroll for 1,000+ employees, ensuring accuracy and compliance with regulations.
- Collaborated with HR to resolve employee inquiries regarding payroll discrepancies.
- Utilized ADP Workforce Now for payroll processing and reporting tasks efficiently.
- Streamlined payroll processes, reducing time spent on monthly reconciliations by implementing best practices.
- Trained new staff on payroll systems and procedures, enhancing team productivity and accuracy.
- Led initiatives to improve payroll accuracy, achieving a significant reduction in errors through audits.
- Analyzed payroll data trends to identify areas for cost savings and operational improvements.
- Managed complex payroll situations involving multiple jurisdictions, tax codes, and benefit structures for a diverse workforce.
- Served as a trusted resource for managers seeking guidance on complex payroll issues or interpretation of relevant policies and procedures.
- Coordinated cross-departmental collaboration efforts to address payroll-related matters, including overtime calculations, leave accruals, and expense reimbursements.
- Collaborated with HR team members to establish clear communication channels regarding employee compensation changes and updates.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Continually sought opportunities for professional development by attending industry conferences, webinars, training courses, and networking events to stay abreast of emerging trends and best practices in the field of HR/payroll management.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
Senior Customer Service Representative
The Finish Line
2013.03 - 2015.07
- Led customer support initiatives to enhance service quality and improve customer satisfaction ratings.
- Mentored junior representatives, fostering skill development and maintaining high performance standards.
- Implemented process improvements that streamlined workflows and reduced response times for customer inquiries.
- Analyzed customer feedback to identify trends, inform product enhancements, and improve service strategies.
- Trained staff on new systems and procedures to ensure compliance with company policies and best practices.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Reduced call wait times by implementing effective time management techniques within the team.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Arlington Community High School
Indianapolis, IN2010-05
Skills
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Workload prioritization
- Professionalism
Timeline
Disability Claims Adjudicator
Indiana Disability Bureau
2023.07 - 2026.06
Eligibility Specialist
Department of Family Services
2022.08 - 2023.07
HR Payroll Specialist
The Finish Line
2015.07 - 2017.06
Senior Customer Service Representative
The Finish Line
2013.03 - 2015.07
House Manager
Entrepreneurship
2011.03 - Current
High School Diploma -
Arlington Community High School