Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakeila Evans

Augusta,GA

Summary

Dedicated CNA with expertise in patient care, emotional support, and vital signs monitoring. Committed to enhancing patient comfort and dignity while maintaining a safe and compassionate environment.

Overview

10
10
years of professional experience

Work History

CNA

Glenwood Healthcare & Rehab
Decatur, GA
03.2024 - 07.2025
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Implemented infection control protocols to maintain a safe environment.
  • Documented patient care accurately in electronic health records systems.
  • Provided emotional support to patients and families during challenging times.
  • Trained new staff on patient handling techniques and facility policies.

Customer Service Representative

Foundever
Augusta Ga
03.2021 - 07.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed complaint resolution processes, ensuring customer satisfaction and retention.
  • Trained new team members on company policies and customer service best practices.
  • Developed knowledge base articles to streamline support processes and improve response times.
  • Analyzed customer feedback to identify trends and suggest improvements for service delivery.
  • Led initiatives to refine workflows, reducing average handling time while maintaining quality standards.

Customer Service Representative

Tmobile
Augusta GA
01.2016 - 03.2024
  • Collaborated with cross-functional teams to address recurring issues and enhance service quality.
  • Mentored junior representatives, fostering a collaborative team environment focused on performance excellence.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Jefferson County Highschool
Louisville GA
05-2004

Associate of Arts - General Studies

East Georgia State College
Swainsboro, GA
05-2004

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy

Timeline

CNA

Glenwood Healthcare & Rehab
03.2024 - 07.2025

Customer Service Representative

Foundever
03.2021 - 07.2025

Customer Service Representative

Tmobile
01.2016 - 03.2024

High School Diploma -

Jefferson County Highschool

Associate of Arts - General Studies

East Georgia State College