SHAKEITA LEWIS
Jacksonville,Florida
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PATIENT ACCESS SPEACIALT MANAGER
CAN Community Health
Jacksonville, Florida
10.2017 - Current
- Provides 1:1 patient check-in communication on a regular, scheduled basis to ensure continuity of access and engagement
- Collaborates closely with the Senior Director, providing leadership and support in ensuring seamless access to healthcare services and an exceptional patient experience
- Monitors completion of Prior authorization process via pharmacy linkage and communication
- Requires daily travel to assigned clinic locations and community meetings throughout area
- Educates all clinics on the 340B program and the benefits of patients using a contract pharmacy
- Oversee the recruitment, training, and development of lower-level patient access staff
- Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
PROGRAM ASSISTANT / REGISTERED MEDICAL ASSISTANT
University of Florida Center for HIV/AIDS Research, Education and Service
Jacksonville, Florida
09.2013 - 10.2017
- Offer and contact HIV counseling, testing and referral services for individuals at higher risk for HIV
- Plan HIV/STD educational outreach presentations utilizing accurate, current and widely-accepted information to target populations specified in grant objectives in a manner appropriate for each audience
- Extract, assemble, verify and prepare input for quarterly and annual reports, including Ryan White and HRSA
- Summarize budgets and submit recommendations for the approval or disapproval of funds requests
- Assist in the development and implementation of software system enhancements and maintenance
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Registered Medical Assistant
University of FLORIDA DEVELOPMENTAL Pediatric Center
Jacksonville, Florida
11.2011 - 09.2013
- Assists families and providers with requests for assistive technology as recommended and authorized by the IFSP team
- And providers with acquiring prescriptions and authorizations for services from physicians and third party payors
- Participates in local and statewide meetings and trainings to ensure best practice and compliance; Completes trainings/modules as required by the program and organization
- Coordinates services by making referrals; providing documentation of reports and authorizations; educating referral sources about the Early Steps program
- Assists in organization of clinic exam rooms, including cleaning and stocking supplies
- Communicates inventory and equipment needs to assigned staff
- Assists in clinic management including keeping patient areas clean and safe and works with provides to effectively manage patient visit cycle time
- Provides medical support activities for clinicians in a multi-disciplinary outpatient clinic serving pediatric and adult patients
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
LEAD REGISTERED MEDICAL ASSISTANT
Naval Hospital Jacksonville
Jacksonville, Florida
04.2009 - 11.2011
- Oversaw daily office workflow and clinical staff interaction while promoting an positive work environment
- Trained and monitored performance of all Medical Assistants (MAs) to ensure quality medical treatment
- Resolved conflicts among team members and took necessary disciplinary measures with direction from manager
- Provided assistance to callers during and outside of office hours via phone.
- Enhanced patient education efforts through effective communication of treatment plans, discharge instructions, and follow-up recommendations.
- Enhanced patient care by efficiently coordinating and managing daily tasks for a medical team.
Education
Master of Health Care Administration -
Kaplan University
Davenport, IA01.2017
Bachelor of Science in Business Administration -
Jones College
Jacksonville, FL01.2012
Skills
- Staff Training / Supervision
- Teamwork and Collaborate
- Onboarding and Orientation
- Performance reviewing
- Client Education / Presentations
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
Certification
- Certified HIV/AIDS Counselor, 11/2014, Florida Health Department, Jacksonville, FL
- Certified Medical Assistant, 02/2003, Advanced Career Training, Jacksonville, FL
- Certified Yellow Belt Six Sigma, 03/2022, CAN Community Health, Jacksonville, FL
- Certified Assister, 10/2021, Center for Medicare and Medicaid Services, Jacksonville, FL
Timeline
PATIENT ACCESS SPEACIALT MANAGER
CAN Community Health
10.2017 - Current
PROGRAM ASSISTANT / REGISTERED MEDICAL ASSISTANT
University of Florida Center for HIV/AIDS Research, Education and Service
09.2013 - 10.2017
Registered Medical Assistant
University of FLORIDA DEVELOPMENTAL Pediatric Center
11.2011 - 09.2013
LEAD REGISTERED MEDICAL ASSISTANT
Naval Hospital Jacksonville
04.2009 - 11.2011
Master of Health Care Administration -
Kaplan University
Bachelor of Science in Business Administration -
Jones College