Shakeitha Howard
Covington
Summary
Experienced healthcare leader with 20 years of experience, including over 5 years in management, overseeing clinical and administrative operations. Adept at leading cross-functional teams, optimizing financial performance, and driving organizational culture. Passionate about fostering inclusive workplaces, mentoring diverse teams, and implementing strategies that enhance patient care and employee engagement. Strong background in onboarding new staff, strategic planning, and team development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations and Pathways Manager
Seattle Roots Community Health
Seattle
03.2020 - 01.2025
- Lead, mentor, and inspire a cross-functional clinical team to provide high-quality patient care while fostering a culture of inclusion and excellence
- Manage all aspects of clinic operations, including budget oversight, vendor relations, supply chain management, and compliance with state regulations
- Develop and implement policies that support underrepresented groups and create equitable hiring and retention practices
- Collaborate with senior leadership Ethics Committees to identify and address employee and patient concerns, ensuring alignment with cultural and organizational goals
- Champion a culture of continuous improvement, driving operational efficiencies and enhancing employee engagement loop
- Developed and supported Employee Resource Groups (ERGs) to enhance employee belonging
- Supervised school-based administrators, residency coordinators, and MA apprentices, ensuring operational excellence and staff development
- Designed and implemented strategic DEI programs that improved workplace culture and employee engagement
- Managed cross-functional initiatives to align operational goals with broader organizational values
Certified-Medical Assistant
Seattle Roots Community Health
Seattle
06.2008 - 03.2020
- Organized and preparing necessary instruments, equipment, and supplies for procedures
- Assisted in creating a sterile field, maintaining aseptic techniques, and ensuring a safe procedural environment
- Observed and anticipated special problems, equipment, or supply needs to enhance procedural efficiency
- Prepared and transported patients as assigned, ensuring comfort and safety
- Assisted in patient positioning and draping, efficiently passing instruments and sterile supplies during procedures
- Counted and documented supplies used, ensuring accuracy in inventory management
- Handled, labeled, and prepared specimens for laboratory testing while adhering to safety and compliance protocols
- Assisted in applying dressings post-procedure and ensured procedural areas were cleaned and restocked
- Maintained effective communication with healthcare professionals and patients, fostering a respectful and supportive environment
- Processed patient chargeable billing slips and ensured proper documentation of equipment and supply usage
Education
Certificate - Medical Assistant
Bryman College
01.1998
Certification
- Certified Medical Assistant, Bryman College, 1998
- Supervisor Training, Internal Training, 2019
- Supervisor Training, Internal Training, 2023
- Trauma Informed Care, FQHC Training, 2022
Affiliations And Community Involvement
- Active member of healthcare and DEI leadership networks, 2020
- Mentor and advocate for youth against gun violence, 2023
- OKBC Board of Directors, 2025
Timeline
Operations and Pathways Manager
Seattle Roots Community Health
03.2020 - 01.2025
Certified-Medical Assistant
Seattle Roots Community Health
06.2008 - 03.2020
Certificate - Medical Assistant
Bryman College