Shakeitha Solomon

"Financial & Operational" Impact

Managed financial transactions and logistics to streamline operations.

• Improved Revenue Cycle: Communicated financial responsibilities to clients and collected payments, decreasing outstanding student loan balances.
• Workflow Optimization Identified bottlenecks in the daily processes and helped implement a new workflow that increased documentation turnaround time
• Cross-Functional Collaboration: Partnered with FASFA and STATE Verification teams to align documentation needs, ensuring accurate billing and timely service delivery.

Demonstrate "Compliance & Regulatory" Expertise

• Maintained advanced expertise in Medicare guidelines and payer policies to guide team decision-making and ensure 100% HIPAA compliance.
• Audit-Proofed Documentation: Reviewed medical records for Insurance referrals to ensure strict compliance with payer guidelines before services were rendered.
• Coordinated veteran care programs to enhance service delivery and patient satisfaction.
• Developed training materials for staff on program guidelines and best practices.
• Analyzed program data to identify trends and recommend improvements.
• Optimized EMR Navigation: Navigated multiple EMR systems to extract clinical documentation, ensuring all referrals met medical necessity standards.

"Lead" & "Mentorship"

• Supervised a team of 115 in daily operations, ensuring 100% adherence to productivity and quality standards.
• Spearheaded weekly team meetings and training sessions that improved staff development and reduced document processing errors as well as compliance regulations.
• Served as the primary escalation point for complex regulatory compliance and high-priority issues, resolving 90% of cases without further management intervention.
• Onboarded and mentored 33 new hires, reducing their ramp-up time to full productivity by 2 weeks.
• Coordinated program activities to ensure compliance with Department of Defense regulations.
• Assisted in developing training materials for program implementation and staff development.
• Collaborated with team members to streamline communication and operational processes.
• Maintained program documentation and records according to federal guidelines.
• Supported budget management by tracking expenses related to program activities.
• Researched best practices to enhance program effectiveness and efficiency within the department.
• Collaborated with other departments within organization on cross-functional projects.