Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanoz’ja Handy

Dallas,Texas

Summary

Dynamic Customer Service Representative with a proven track record at Genpact, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Skilled in data entry and navigating complex inquiries, consistently delivering timely and accurate information to clients.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Genpact
Dallas, TX
05.2023 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Teleperformance
Dallas, TX
01.2021 - 03.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

Claims Representative

State Farm
Dallas, TX
01.2021 - 12.2021
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.

Education

Mesquite

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience

Timeline

Customer Service Representative

Genpact
05.2023 - 04.2025

Customer Service Representative

Teleperformance
01.2021 - 03.2023

Claims Representative

State Farm
01.2021 - 12.2021

Mesquite