Shakela Plummer
Brooklyn
Summary
Dynamic sales professional with a proven track record at T-Mobile, leveraging data analysis and customer engagement strategies to drive business growth. Skilled in Microsoft Excel and conflict resolution, I excel at identifying market trends and fostering strong customer relationships, consistently enhancing sales performance and team productivity.
Overview
15
15
years of professional experience
Work History
Mobile Expert
T-Mobile
Brooklyn
11.2022 - Current
- Analyzed sales data to identify trends and make recommendations for improvement.
- Managed customer accounts and customer relationships.
- Developed and pursued a pipeline of new business opportunities, expanding partnerships and presence.
- Assisted in developing annual forecasts by analyzing current market conditions and trends.
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Maintained up-to-date knowledge of industry developments through research activities and networking events.
Department Sales Lead
KOHLS DEPARTMENT STORES
06.2014 - 11.2022
- Greet customers
- Recommending merchandise based on individual requirements
- Setting floor plans
- Lead floor team in store recovery
- Assists in display of merchandise
- Point of commerce
- Returns and customer service
- OMNI ( Picking online orders for in-store pickup and shipping)
- Hard lines and soft lines
- Conducted regular training sessions for staff on sales techniques, product knowledge and customer service skills.
- Maintained accurate records of all transactions including invoices, contracts, quotations.
- US
Sales Associate
F.A.O Schwarz
New York
10.2013 - 01.2014
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Established a positive rapport with customers by delivering friendly, personalized service.
Office assistant
VFI
09.2010 - 01.2011
- Responsible for maintaining student records and other confidential documents
- Typed and edited general office correspondences
- Organized agendas for meetings and updated office calendar
- Gained valuable experience in office administration and reception duties
- US
Education
Associate of Applied Science - Business Administration
CUNY Medgar Evers College
Brooklyn, NY08.2014
High School Diploma -
Washington Irving High School
New York, NY06.2010
Skills
- Understanding of computer hardware/software and general troubleshooting
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- Internet Research
- Data Entry
- Working knowledge of bookkeeping
- Monthly accounting activities
- Conflict Resolution Techniques
- Customer Engagement Strategies
- Call Control
- Effective Multitasking
- Visual Merchandising
Timeline
Mobile Expert
T-Mobile
11.2022 - Current
Department Sales Lead
KOHLS DEPARTMENT STORES
06.2014 - 11.2022
Sales Associate
F.A.O Schwarz
10.2013 - 01.2014
Office assistant
VFI
09.2010 - 01.2011
Associate of Applied Science - Business Administration
CUNY Medgar Evers College
High School Diploma -
Washington Irving High School