SHAKENA WILLIAMS
Newark
Summary
College graduate from Rutgers-Newark. Paused employment to prioritize family responsibilities while completing college coursework. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible, passionate, and motivated, with a drive for excellence. Offering superb customer service, proficiency, and striving to exceed all goals. AAble to learn new tasks quickly and proficient in growing key customer relationships.Represent an establishment with friendly, professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
STUDENT INTERN
Newark Emergency Services For Families
06.2022 - 06.2023
- Conducted assessments to identify family needs, informing tailored intervention strategies for diverse populations.
- Assisted in coordinating resources for families in crisis.
- Fostered open communication and built rapport by establishing trusting relationships with clients.
- Maintained accurate client records and documentation to support effective case management processes.
- Collaborated with team members to develop outreach materials, increasing community awareness of services offered.
- Coordinated meal distribution for residents, ensuring timely service.
- Secured donations of food, clothing, and other essential items through collaboration with local organizations.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Sorted and organized files and reports to ensure easy access.
CASHIER
nuts.com
06.2018 - 03.2022
- Leveraged POS system to perform purchase transactions for team members and customers.
- Enforced store safety and cleanliness standards, ensuring a safer shopping environment.
- Provided efficient and courteous service to customers.
- Resolved and de-escalated issues to address customer concerns.
- Delivered efficient and courteous service to enhance customer satisfaction.
- Resolved and de-escalated customer issues, improving overall customer experience.
- Provided product information and resolved concerns to assist customers.
- Attended training to refresh on current procedures and learn process improvements.
- Supervised others and provided on-the-job training.
SALES ASSOCIATE
Target
03.2016 - 05.2018
- Promoted store credit cards and customer loyalty programs, driving repeat business.
- Introduced promotions and sale opportunities, enticing customers.
- Used product knowledge for handling objections.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Trained new employees on company policies and strong sales techniques.
- Greeted and guided customers to product racks and shelves, enhancing shopping experience.
- Performed cleaning tasks, keeping store neat and organized.
- Trained new employees on company policies and effective sales techniques, improving team performance.
Education
Bachelor of Arts - Sociology, Minor in Psychology
Rutgers, The State University of New Jersey
Newark, NJ, Nj 05.2026 - 05.2026
Associate of Applied Science - Human and Social Services
Essex County College
Newark, NJSkills
- Client Intakes
- Client record management
- Case management
- Behavioral health awareness
- Outreach programs
- HIPAA compliance
- Written communication
- Active Listening
- Relationship Building
- Strong Work Ethic
- Multitasking
- Work efficiency
Timeline
Bachelor of Arts - Sociology, Minor in Psychology
Rutgers, The State University of New Jersey
05.2026 - 05.2026
STUDENT INTERN
Newark Emergency Services For Families
06.2022 - 06.2023
CASHIER
nuts.com
06.2018 - 03.2022
SALES ASSOCIATE
Target
03.2016 - 05.2018
Associate of Applied Science - Human and Social Services
Essex County College