Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shakendrea Jackson

Summary

Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Claims Adjuster

GAINSCO
08.2024 - Current
  • Determine coverage
  • Determine liability(who's at fault)
  • Interview customers, claimants, and witnesses
  • Partner with appraisers/estimators to manage vehicle repairs
  • Negotiate with customers and other insurance carriers and resolve claims

Mortgage Customer Service Representative

loanDepot
09.2023 - 08.2024
  • Negotiate payment plans to maintain a high retention rate for borrowers facing delinquency challenges
  • Manage a high volume of daily inbound and outbound calls to provide consistent and effective customer service
  • Process financial transactions, including payment collections and issuance of payoff statements, maintaining

Patient Care Coordinator

Sagility Healthcare
02.2023 - 09.2023
  • Managed a high volume of patient appointments, streamlining clinic operations to enhance patient flow and service delivery
  • Ensured the accuracy and security of electronic health records for a large patient population, maintaining strict adherence to data privacy standards
  • Processed daily visit documentation for an average of 25 patients, contributing to the clinic's operational efficiency and consistent patient care

Mortgage Customer Service Representative

PENNYMAC
12.2020 - 01.2023
  • Managed a high volume of daily customer inquiries, providing prompt and precise information across multiple communication platforms
  • Facilitated seamless operations in handling inbound and outbound calls, aiding in the enhancement of departmental productivity
  • Boosted customer retention by adeptly recommending appropriate products, resulting in a 20% successful cross-selling rate among eligible customers

Claims Benefit Specialist

ALLIANCE RX Walgreen Prime
08.2017 - 10.2020
  • Assessed and confirmed patient eligibility for insurance claims, ensuring precise adherence to verification protocols
  • Educated clients on their insurance coverage details, clarifying benefits and policy exclusions to improve decision-making process
  • Handled financial transactions, including ACH and debit payments, to support seamless revenue management and account settlements

Education

High school diploma -

Overton ISD
Overton, TX

Skills

  • Conflict Resolution
  • Analytical and problem-Solving
  • Claims Processing And Adjudication
  • Customer Service and Communication
  • Data Entry and Record Keeping
  • Insurance Policy Knowledge
  • Negotiation

Certification

Texas Adjuster license

Timeline

Claims Adjuster

GAINSCO
08.2024 - Current

Mortgage Customer Service Representative

loanDepot
09.2023 - 08.2024

Patient Care Coordinator

Sagility Healthcare
02.2023 - 09.2023

Mortgage Customer Service Representative

PENNYMAC
12.2020 - 01.2023

Claims Benefit Specialist

ALLIANCE RX Walgreen Prime
08.2017 - 10.2020

High school diploma -

Overton ISD

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Shakendrea Jackson