Shakera Epps
Olanta,SC
Summary
Dynamic professional with a proven track record in customer service and planning from roles at Walmart and Foundever. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution and meticulous order fulfillment. Skilled in cash handling and active listening, consistently achieving high satisfaction ratings. Demonstrates exceptional teamwork and problem-solving abilities, contributing to positive outcomes and efficient operations.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
10.2024 - 03.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
Foundever
01.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Substitute Teacher
Kelly Educational Staffing
08.2022 - 11.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Cashier
Burlington
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Lake City High School
Lake City, SC05.2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Merchandise selection
- Sales expertise
- Accurate money handling
- Time management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Team building
- Cash handling
- Active listening
Timeline
Personal Shopper
Walmart
10.2024 - 03.2025
Customer Service Representative
Foundever
01.2023 - 02.2024
Substitute Teacher
Kelly Educational Staffing
08.2022 - 11.2023
Cashier
Burlington
03.2022 - 10.2022
Lake City High School
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