Shakera Gilliard
Goose Creek,SC
Summary
Highly motivated, results driven problem solver with over 5 years of experience dedicated to helping organizations enhance professional operations. Passionate about delivering comprehensive, logical, and actionable solutions that make me a valuable asset to the team.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Mail Handler
USPS
North Charleston, SC
2017.06 - Current
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high level of confidentiality with mail items in line with regulations.
Dispatch Supervisor
Presidential Operations LLC
Greensboro, NC
2021.11 - 2023.08
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Education
GED -
Trident One Stop
North Charleston, SC 2020.07 - 2020.08
Skills
Problem-solving skills
Critical Thinking
Production goal setting
Training and Development
Certification
Interviewing a Job Candidate for Recruiters
Timeline
Interviewing a Job Candidate for Recruiters
2023-10
CompTia IT Fundamentals
2023-09
Dispatch Supervisor
Presidential Operations LLC
2021.11 - 2023.08
GED -
Trident One Stop
2020.07 - 2020.08
CDL Class B Driver
2018-05
Mail Handler
USPS
2017.06 - Current