Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakera Jordan

Orlando

Summary

Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.

Overview

13
13
years of professional experience

Work History

Scheduling Coordinator

Orlando Health Digestive Health Institute
06.2022 - 06.2025
  • Answer inbound calls, Schedule appointments, verify demographics, Route messages as needed, verify insurances, Upload insurances, utilize Epic EMR system, Data entry

Front Office Assistant

Orlando Health Physicians Associates
03.2019 - 06.2022
  • Verification of insurance, Outbound calls to insurance companies and patients, Data Entry, Computer skills using Epic and Allscripts Software, Update patient demographics, Work directly with Insurance companies for patients

Customer Service/Billing/Insurance Verification

Teletech
03.2018 - 03.2019
  • Inbound and Outbound Calls to patients and insurances, Post and Collect payments, Insurance verifications, Document on patient accounts, 10 key entries, Update Patient Demographics, Customer Service, Assist with Appointments for Offices through Billing Companies

Collections/Customer Service

JP Morgan Chase
08.2012 - 05.2014
  • Inbound and Outbound customer calls, Processed payments, set up payment arrangements, maintain a good line of communication with customers, Document patient accounts for future calls, Assist with resolving customer complaints, Team building

Education

High School Diploma - General Education

Maynard Evans High School
Orlando, FL
05.2006

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Attention to detail
  • Teamwork and collaboration
  • Scheduling proficiency

Timeline

Scheduling Coordinator

Orlando Health Digestive Health Institute
06.2022 - 06.2025

Front Office Assistant

Orlando Health Physicians Associates
03.2019 - 06.2022

Customer Service/Billing/Insurance Verification

Teletech
03.2018 - 03.2019

Collections/Customer Service

JP Morgan Chase
08.2012 - 05.2014

High School Diploma - General Education

Maynard Evans High School