Shakera Mcgrue
Hueytown,AL
Summary
Dedicated and skilled professional with a strong background in customer service, communication, and problem-solving. Known for fostering positive client relationships, resolving issues promptly, and maintaining confidentiality. Proven ability to multitask, stay organized, and remain adaptable in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Alorica
10.2024 - Current
- Delivered excellent customer service by promptly addressing and resolving inquiries
- Handled sensitive customer data with discretion, adhering to strict privacy regulations
- Managed a high volume of inbound calls while navigating multiple systems to meet customer needs
- Maintained strong knowledge of insurance regulations to provide accurate information to clients
Customer Service Representative
Concentrix
12.2022 - 05.2024
- Maintained professionalism in high-stress situations to resolve disputes and build customer trust
- Addressed customer complaints with empathy, boosting customer satisfaction and loyalty
- Enhanced efficiency by optimizing route planning and scheduling for transportation needs
- Served as a reliable point of contact, effectively handling client inquiries and concerns
Order Writer
FollowMyGrind Clothing
08.2020 - 12.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Education
Bachelor’s Degree - Biology
Alabama A&M University
Normal, ALHigh School Diploma -
Hueytown High School
Hueytown, AL05.2017
Skills
- Patience and empathy
- Customer service expertise
- Time management
- Multitasking and organization
- Flexibility and adaptability
- Verbal and written communication
- Conflict resolution
- Health Care Systems
Timeline
Customer Care Representative
Alorica
10.2024 - Current
Customer Service Representative
Concentrix
12.2022 - 05.2024
Order Writer
FollowMyGrind Clothing
08.2020 - 12.2020
Bachelor’s Degree - Biology
Alabama A&M University
High School Diploma -
Hueytown High School
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