Shakera Smith
Vero Beach,FL
Summary
Motivated recent MBA graduate specialized in Healthcare Management seeking Program Manager 2 position in Student Affairs and Alumni Relations. Skilled in strategic planning, project management, and data analysis to drive student engagement and bolster alumni relations. Dedicated to developing impactful programs that foster community and align with institutional objectives.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Cleveland Clinic Indian River
Vero Beach, FL
08.2022 - 02.2024
- Manage patient scheduling for over 100 patients daily, ensuring optimal appointment flow and minimal wait times
- Oversee inventory control and medical supply management, maintaining stock levels and reducing costs
- Handle insurance verification and billing support, including invoice corrections and insurance submissions
- Address and resolve patient and staff complaints by escalating issues as needed, improving overall service quality
- Train and develop new staff members, fostering a collaborative and efficient work environment
- Implement quality assurance protocols and maintain patient databases in compliance with HIPAA regulations
- Utilize emotional intelligence and conflict resolution skills to manage patient interactions and staff dynamics
Intake Specialist
Service Source
Port St. Lucie, FL
02.2020 - 08.2022
- Conducted 100 intake assessments monthly, processing client information and eligibility for services
- Provided support to new clients, including paperwork management and initial service setup
- Verified and processed client demographics, insurance payments, and referral information
- Trained and supervised new intake staff, ensuring high standards of client care and service delivery
Vocational Rehabilitation Specialist
Vero Beach, FL
02.2019 - 02.2020
- Facilitated vocational skills development including resume writing and interview preparation
- Administered vocational assessments to support clients in career planning and job search strategies
- Coordinated community resources and secured referrals to enhance client employment outcomes
Mental Health Technician
Cleveland Clinic Indian River
Vero Beach, FL
08.2017 - 02.2019
- Conducted scheduled safety checks and documented patient well-being, contributing to a safe therapeutic environment
- Applied de-escalation techniques and managed patient restraint situations to ensure safety
Administrative Office Coordinator
Indian River Medical Center
Vero Beach, FL
07.2015 - 08.2017
- Handled incoming and outgoing mail, sorted and delivered to appropriate personnel.
- Assisted with the coordination of office operations and procedures including filing systems, record keeping, data entry, and bookkeeping.
- Provided administrative support for staff members, managers, and executive team members.
Population Health Navigator 2
Cleveland Clinic
02.2024
- Care Coordination and Patient Support: Serve as a primary contact for patients, facilitating their access to healthcare services, coordinating care across multiple providers, and ensuring that patients adhere to their treatment plans
- Develop personalized care plans and provide ongoing support to manage chronic conditions, improve health outcomes, and enhance patient engagement
- Data Management and Reporting: Collect, analyze, and report on patient data to identify trends, gaps in care, and opportunities for intervention
- Utilize data to monitor patient progress, evaluate program effectiveness, and inform decision-making processes
- Collaborate with healthcare teams to implement evidence-based strategies and improve overall population health metrics
- (promoted)
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Conducted thorough assessments to determine the best course of action for each patient's individual needs.
- Assisted patients with understanding their diagnosis, treatment options, and available resources.
Education
Master of Business Administration - Healthcare Management
Western Governors University
Salt Lake City, UTBachelors of Applied Science - Business Administration
Indian River State College
Ft. Pierce, FLSkills
- Effective Communication
- Coaching and Development
- Conflict Resolution
- Quality Assurance
- Training and Development
- Project Management
- Payroll Administration
- HIPAA Regulatory Adherence
- Critical Thinking
- Task Prioritization
References
References available upon request.
Timeline
Population Health Navigator 2
Cleveland Clinic
02.2024
Office Coordinator
Cleveland Clinic Indian River
08.2022 - 02.2024
Intake Specialist
Service Source
02.2020 - 08.2022
Vocational Rehabilitation Specialist
02.2019 - 02.2020
Mental Health Technician
Cleveland Clinic Indian River
08.2017 - 02.2019
Administrative Office Coordinator
Indian River Medical Center
07.2015 - 08.2017
Master of Business Administration - Healthcare Management
Western Governors University
Bachelors of Applied Science - Business Administration
Indian River State College
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