Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakeria Daniels

Petal,MS

Summary

Motivated team player aiming to leverage interpersonal skills, adaptability, and a passion for helping others in a customer service position that offers opportunities for professional development and advancement.

Overview

9
9
years of professional experience

Work History

Customer service Representative

Corro Health
01.2024 - Current
  • Provide client support through chat. Addressing and resolving customer complaints and provided customers with accurate information regarding accounts and services. Escalate complex problems to appropriate department. Record and document customer interactions and transactions, including details of inquiries, complaints, comments and actions taken. Meet chat quota and quality standards set by organization. Protect customers’ information in accordance with privacy policies and procedures.

Customer service Representative

Sagility
07.2023 - 01.2024
  • Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes. Import and validate patient records from external platforms. Form patient activation using EHR, client reporting. Research EOBs and process appeals and denials. Verify patient insurance coverage, Assist customers with Medicare enrollment, submit pre-authorizations, and provide financial assistance.

Customer service Representative

General Dynamics
08.2017 - 07.2023
  • Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes. Import and validate patient records from external platforms. Form patient activation using EHR, client reporting. Research EOBs and process appeals and denials.

Education

DIPLOMA/GED -

Wayne County High School
Waynesboro
05-2010

Skills

  • Customer Service
  • Inbound/Outbound
  • Communication

Timeline

Customer service Representative

Corro Health
01.2024 - Current

Customer service Representative

Sagility
07.2023 - 01.2024

Customer service Representative

General Dynamics
08.2017 - 07.2023

DIPLOMA/GED -

Wayne County High School
Shakeria Daniels