Shakeria Gibbs
Summary
Motivated and customer-focused professional with experience in sales, retail, customer service, and food service. Proven ability to assist customers, handle cash transactions, maintain clean work environments, and support team operations. Strong communication, organizational, and multitasking skills with a commitment to providing excellent service.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
T-Mobile
Charleston
02.2023 - 01.2026
- Assisted customers in selecting products, plans, and account services to enhance their shopping experience
- Achieved sales goals by leveraging product knowledge and fostering strong customer engagement
- Processed customer transactions accurately at the cash register
- Maintain organized and welcoming store environment
- Engaged customers to identify needs and recommended suitable products, leading to increased customer satisfaction.
- Demonstrated product features and benefits to enhance customer knowledge.
Customer Service Associate / Cashier
J&w groceries
North Charleston
09.2019 - 03.2025
- Delivered friendly customer service while effectively resolving customer concerns to enhance satisfaction
- Assisted customers with questions and product needs
- Assisted customers with product inquiries and selections.
- Supported customers with inquiries and product needs, ensuring informed purchasing decisions
- Maintained a clean and organized checkout area for efficiency.
- Handled returns and exchanges according to store policies.
- Maintained store cleanliness and organized merchandise
- Worked with team members to improve overall customer service experience and foster a positive environment.
Delivery Driver
MAW
North Charleston
10.2022 - 01.2023
- Delivered orders safely and on time
- Maintained accurate delivery records and communicated promptly with customers to ensure satisfaction
- Delivered packages with attention to detail and addressed customer needs to enhance overall experience
Professional Cleaner
Hummingbird Cleaning Co.
Charleston
04.2022 - 01.2023
- Executed comprehensive cleaning for residential and commercial properties, ensuring high standards of cleanliness and client satisfaction.
- Adhered to sanitation protocols and tailored cleaning processes to meet specific client requirements, enhancing service quality.
- Followed sanitation standards and client instructions
- Organized and maintained cleanliness in various residential and commercial environments, contributing to overall client satisfaction and environment quality.
Sales Associate
Everybody Rides Auto Sales
Charleston
11.2018 - 03.2021
- Guided customers in vehicle selection and provided tailored purchase information.
- Facilitated customer follow-ups and organized sales paperwork to streamline processes.
- Advised customers on vehicle options to align with their preferences and requirements.
- Supported sales team with customer follow-ups and paperwork
Crew Member
Little Caesars
North Charleston
07.2019 - 09.2019
- Prepared pizzas and food items according to company standards
- Supported food preparation tasks in a fast-paced kitchen
- Maintained clean and organized kitchen environment to support food safety and efficiency
Cook
Hardee's
North Charleston
09.2018 - 12.2018
- Prepared food orders promptly, ensuring accuracy to meet customer satisfaction
- Maintained food safety and cleanliness standards to uphold health regulations
- Collaborated effectively in fast-paced team environment to streamline service
Education
High School Diploma / GED -
Skills
- Customer Service
- Cash Handling & Cashiering
- Sales & Upselling
- Communication Skills
- Organizational Skills
- Microsoft Office
- Data Entry
- Computer Skills
- Food Preparation
- Cleaning & Sanitation
Certification
Sales Associate Certification, 2018
Timeline
Sales Representative
T-Mobile
02.2023 - 01.2026
Delivery Driver
MAW
10.2022 - 01.2023
Professional Cleaner
Hummingbird Cleaning Co.
04.2022 - 01.2023
Customer Service Associate / Cashier
J&w groceries
09.2019 - 03.2025
Crew Member
Little Caesars
07.2019 - 09.2019
Sales Associate
Everybody Rides Auto Sales
11.2018 - 03.2021
Cook
Hardee's
09.2018 - 12.2018