Hi, I’m
Shakeria Henry
1624 Anniston Ave,FL
Summary
Compassionate and dedicated healthcare professional with extensive experience at Blue Palms Health And Rehabilitation Center. Skilled in vital signs monitoring and patient advocacy, I enhanced patient satisfaction through attentive care and effective communication. Recognized for implementing infection control practices, I consistently promoted a safe and dignified environment for all patients.
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Diligent Desired Position with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
17
years of professional experience
Work History
Blue Palms Health And Rehabilitation Center
Lead C.N.A
09.2022 - Current
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Burger King
Manager
01.2021 - 08.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Zipphora Care Home.
Administrator/ Manager
09.2016 - 12.2020
Job overview
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Managed and motivated employees to be productive and engaged in work.
University Hospital Of The West Indies
Patient Care Technician
04.2008 - 09.2016
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Fostered clean and hygienic environment, reducing risk of infections.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Implemented infection control protocols, contributing to safer hospital environment.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Supported patients' daily living activities, improving their hospital stay experience.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Assisted nursing staff with medical procedures to support patient care plans.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered high-quality care to Type patients in hospital facility.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
Education
Daytona College425 S Nova Road Ormond Beach Fl 32174
ASN from Nursing
10.2027
Daytona State CollegeDaytona Beach, FL
Certificate from Phlebotomy
10.2021
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- End-of-life care
- Maintaining confidentiality
- Dressing assistance
- Feeding assistance
- Emergency response
- Complex Problem-solving
- Emotional support
- Patient transfers
- Compassionate communication
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Patient advocacy
- Patient hygiene assistance
- Lifting and transferring
- Infection control practices
- Reliable team player
- Safety precautions
- Recording vital signs
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient lifting
- Conducting intakes
- Quality assurance controls
- Chronic disease management
- Monitoring fluids
- Intake recording
- Vital sign recording
- General housekeeping
- Wound care specialist
Timeline
Lead C.N.A
Blue Palms Health And Rehabilitation Center
09.2022 - Current
Manager
Burger King
01.2021 - 08.2023
Administrator/ Manager
Zipphora Care Home.
09.2016 - 12.2020
Patient Care Technician
University Hospital Of The West Indies
04.2008 - 09.2016
Daytona College
ASN from Nursing
Daytona State College
Certificate from Phlebotomy
Similar Profiles
Alexa HerasAlexa Heras
Certified Nursing Assistant at Mission Palms Of Mesa Health & Rehabilitation, New Lifestyles Media SolutionsCertified Nursing Assistant at Mission Palms Of Mesa Health & Rehabilitation, New Lifestyles Media Solutions
Tasheema NeroTasheema Nero
Certified Nursing Assistant at The Palms Nursing Rehabilitation CenterCertified Nursing Assistant at The Palms Nursing Rehabilitation Center
Paulette TantiadoPaulette Tantiado
Staff Development Coordinator at Sabal Palms Health Care CenterStaff Development Coordinator at Sabal Palms Health Care Center