Shakeria Johnson
Baltimore,MD
Summary
Experienced General Manager with a strong background in retail settings. Implements and maintains consistent standards to ensure staff satisfaction and achieve performance targets. Skilled in training employees on exceptional customer service etiquette and sales techniques. Proficient in overseeing all aspects of customer-facing and back-end operations. Utilizes independent decision-making skills and sound judgment to drive company success. Encouraging manager and analytical problem-solver with a talent for team building, leadership, and motivation. Possesses excellent customer relations aptitude and relationship-building skills. Dedicated to enhancing employee engagement and boosting performance through training, monitoring, and morale-building abilities.
Overview
11
11
years of professional experience
Work History
General Manager
Honey Cosmetics
Baltimore
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led a diverse team of professionals, cultivating a positive work environment.
- Boosted revenue by designing effective business strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Store Manager
Honey Cosmetics
Mondawmin
02.2018 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Trainer
Honey Cosmetics
Baltimore, MD
04.2014 - 03.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Bccc
Cyber Security
Bccc
Baltimore Paul Laurence Dunbar High School
Baltimore, MDSkills
- Customer Service
- Inventory Oversight
- Special Promotions Planning
- Staff Training
- Recruiting and Hiring
- Delegating Work
- Time Management
- Staff Supervision
- Verbal and Written Communication
- Performance Review
- Cash Management
- Manage Operations
- Problem-solving
- Technical troubleshooting
- Attention to detail
Timeline
General Manager
Honey Cosmetics
03.2022 - Current
Store Manager
Honey Cosmetics
02.2018 - 03.2022
Trainer
Honey Cosmetics
04.2014 - 03.2018
Paul Laurence Dunbar High School
Bccc
Cyber Security
Bccc