Sha’Kerria Daniels
Horn Lake,MS
Summary
Dependable Certified Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Hernando, MS
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Customer Service Manager
Walmart
Hernando, MS
09.2014 - 09.2019
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Established team priorities, maintained schedules and monitored performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Diploma -
Senatobia Jr Sr High School
Senatobia, MS2013
Skills
- Ambitious
- Strong organization
- Energetic
- Resourceful problem solving
- Keen eye for detail
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
License
Board of Pharmacy- Mississippi
Board of Pharmacy- Tennessee
Timeline
Certified Pharmacy Technician
Walmart
09.2019 - Current
Customer Service Manager
Walmart
09.2014 - 09.2019
Diploma -
Senatobia Jr Sr High School