Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakevia Harris

Stone Mountain,GA

Summary

Detail oriented medical professional experienced in providing office administrative and clinical support with empathetic reasoning and quality assurance of care.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Patient Services Representative

Northside Hospital
01.2024 - Current
  • Perform patient scheduling, triage, insurance verification, VA enrollment, and EMR clearance for two Northside Hospital Diagnostic Clinics as the Lead PSR initial contact point
  • Implement effective time management strategies that allow me to balance multiple responsibilities in numerous EMR systems
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions

Medical Assistant

UEI
09.2023 - 05.2024


  • Document patient vitals signs and health history in patient chart and accurately facilitate report results to the supervising physician
  • Administer injections and perform phlebotomy tasks for patients while adhering to OSHA safety guidelines
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Initial Loss Reporting Associate

State Farm
05.2023 - 12.2023
  • Identify discrepancies within homeowners and automobile incident report handling
  • Worked within multiple systems to assist patients with company protocol for rental assignment, property management, auto repair, and claim handling
  • Maintained current knowledge of 13 applicable state laws, regulations and procedures for multiple state license use and holding

Education

Certified - Medical Assistant

United Education Institute
Stone Mountain, GA
05.2024

Licensed Esthetician

Elaine Sterling Institute
Atlanta, GA
01.2020

High School Diploma -

Salem High School
Conyers, GA
05.2019

Skills

  • EMR/Multi-System Usage
  • Appointment Scheduling
  • Insurance Verification
  • Triage
  • EKG
  • Specimen Preparation
  • Administering Vaccines/Venipuncture
  • Vitals

Certification

  • CPR
  • BLS
  • OSHA

Timeline

Patient Services Representative

Northside Hospital
01.2024 - Current

Medical Assistant

UEI
09.2023 - 05.2024

Initial Loss Reporting Associate

State Farm
05.2023 - 12.2023

Certified - Medical Assistant

United Education Institute

Licensed Esthetician

Elaine Sterling Institute

High School Diploma -

Salem High School

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Shakevia Harris