Shakeyah Gill
Greensboro,NC
Summary
Energetic Customer Service Representative with over 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement. Skilled in analytical thinking and effective communication, I excel in fast-paced environments, demonstrating a proven track record of resolving complex customer issues and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Recovery Specialist
Bank of America
High Point, NC
03.2023 - Current
- Provided support to individuals in recovery from substance abuse and other mental health issues.
- Assisted customers with understanding their options for resolving delinquent accounts.
- Researched and analyzed financial information from customers in order to determine best course of action for debt resolution.
Unarmed Security Guard
Allied Universal Security Services
Elizabeth, NC
10.2018 - 05.2024
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Communicated effectively with customers in order to provide excellent customer service experience.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
Credit Card Collection Agent
Bank of America
High Point, NC
10.2022 - 02.2023
- Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
- Analyzed customer financial information and credit reports to determine the best course of action for repayment.
- Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
Technical Support Representative
Spectrum
Greensboro, NC
06.2019 - 10.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Unarmed Security Guard
Securitas Security Services USA
Union , NJ
09.2017 - 09.2018
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
Lead Ambassador
Amazon Fulfillment Center
Carteret, NC
09.2016 - 09.2018
- Led team of ambassadors in providing excellent customer service and support to guests.
- Coordinated with other departments to ensure smooth operations of events and activities.
- Developed, implemented and monitored a wide range of initiatives for improving the customer experience.
Customer Service Representative
Conduit Global Call Center
Mcleansville, NC
07.2014 - 09.2016
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Assoicates Business And Administration -
Stayed University
Online Courses Skills
- Client relationship building
- Investigative tools
- Effective communication
- Multitasking
- Organizational skills
- Analytical and critical thinking
Timeline
Recovery Specialist
Bank of America
03.2023 - Current
Credit Card Collection Agent
Bank of America
10.2022 - 02.2023
Technical Support Representative
Spectrum
06.2019 - 10.2022
Unarmed Security Guard
Allied Universal Security Services
10.2018 - 05.2024
Unarmed Security Guard
Securitas Security Services USA
09.2017 - 09.2018
Lead Ambassador
Amazon Fulfillment Center
09.2016 - 09.2018
Customer Service Representative
Conduit Global Call Center
07.2014 - 09.2016
Assoicates Business And Administration -
Stayed University