Shakeyla Walker
Jacksonville,US
Summary
Customer Service Representative with 7 years of retail experience in fast-paced, team-oriented environments. Professional telephone demeanor Reading comprehension Research Critical thinking Excellent multi-tasker Microsoft Word Active listening. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Priority Care Nurses
Jacksonville, NC
09.2020 - Current
- Engaged patients in recreational activities such as reading books or playing games.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Administered medications as instructed by physician or nurse practitioner.
- Provided companionship and monitored health condition of clients.
Customer Representative
ResultsCX
Jacksonville, NC
10.2019 - 08.2023
- Answered member questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Gathered members feedback and made recommendations to management about members processes, ensuring customer satisfaction in future interactions
- Helped members refill medications and find a good insurance plan to meet all there required needs
- Assisted Members with scheduling Rides and Doctor appointments.
Customer Representative
Concentrix
Jacksonville, NC
05.2017 - 09.2019
- Listened to the questions and concerns of customers in order to provide answers or responses
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Reviewed and updated customer account profiles in they fedex account.
Education
High School
Pender High School - Burgaw, NC01.2013
Skills
- Professional telephone demeanor
- Reading comprehension
- Research
- Critical thinking
- Excellent multi-tasker
- Microsoft Word
- Active listening
- Medication Administration
- Client documentation
- Patient transportation
- Care plan assessment
- Interpersonal Communication
- Knowledge of state regulations
- Feeding Assistance
Timeline
Home Health Aide
Priority Care Nurses
09.2020 - Current
Customer Representative
ResultsCX
10.2019 - 08.2023
Customer Representative
Concentrix
05.2017 - 09.2019
High School