Shakeyla Whitsett
Mobile ,AL
Summary
Compassionate and detail-oriented CNA with experience at Mobile Infirmary Medical Center, excelling in patient care and vital signs monitoring. Demonstrated empathy and effective communication, enhancing patient satisfaction and maintaining HIPAA compliance. Proven ability to manage high-stress situations, fostering trust and loyalty in diverse environments.
Overview
9
9
years of professional experience
Work History
CNA
Mobile Infirmary Medical Center
11.2023 - 03.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
ADT
01.2019 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Motel 6 Hotel
02.2016 - 12.2018
- Enhanced customer service through social media, addressing queries and concerns.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores Number%.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Provided friendly customer service to guests and addressed concerns.
- Enhanced member retention through personalized engagement and excellent customer service.
Education
Vigor Highschool
Mobile, AL05.2001
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient transfers
- Emotional support
Timeline
CNA
Mobile Infirmary Medical Center
11.2023 - 03.2025
Customer Service Representative
ADT
01.2019 - 09.2023
Customer Service
Motel 6 Hotel
02.2016 - 12.2018
Vigor Highschool