Shakeyvia M. McKinzie
McClellanville,SC
Summary
Skilled Security Forces Member proficient in implementing security reporting and alerting systems to maximize protection efforts. Qualified to arm with various weapons such as the M-9, M-18, and M-4. Enthusiastic about learning and participating in SF activities that promote morale and success within the organization. Very proficient in leading and training other members in operations of high importance including but not limited to securing PL resources, VCC operations, patrolling, and regulating all entries and exits of the ECP.
Overview
6
6
years of professional experience
Work History
MDR
East Cooper Internal Medicine
09.2022 - Current
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- responsible for interacting with guests in a healthcare setting
- managing administrative tasks for the medical
- scheduling patient appointments according to Doctor availability
- explaining intake forms to new patients
- processing payments after treatment
Security Forces Journeyman
McEntire JNGB
02.2019 - Current
- Oversaw defense operations for entire air base.
- Coordinated and operated communications equipment and intrusion detection systems.
- Assisted in maintaining physical security measures such as perimeter fencing, lighting, and alarm systems to deter unauthorized access or potential threats.
- Maintained a safe environment for personnel by responding promptly to incidents and emergencies, providing first aid when necessary.
- Patrolled grounds to monitor status and safety of premises.
Warehouse Specialist
Amazon
11.2018 - 02.2019
- Receiving and processing materials
- Processed orders and reported to supervisory staff when stock dwindled.
- Packaged items for safe shipment and protection from damage in transit.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Helped keep inventory accurate by overseeing daily cycle counts.
Customer Service Representative
Lowes
07.2018 - 02.2019
- Resolve customer inquiries substantially/via phone and arranged range checks
- Reach out to customers through phone and sometimes via email to verify accounts and authorize payment over the phone
- Assist with refunds, exchanges, placement of orders
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate Degree In Nursing - Nursing Science
Trident Technical College
Charleston, SCCNA Certification - Nursing
Central Carolina Technical College
Sumter, SC08.2022
Airmen Leadership School
Sumter, SC08.2022
Security Forces -
USAF Security Forces Academy
San Antonio, TX07.2020
USAF Basic Training, Lackland JBSA TX -
Basic Military Training
San Antonio, TX04.2019
Diploma -
Wando High School
Mount Pleasant, Sc06.2018
Skills
- Artist; genius works with paints, sketches, murals, self-portraits
- Excellent Communication
- Written Communication
- Multitasking Abilities
- Flexible and Adaptable
- Planning and Coordination
- Teamwork and Collaboration
- Self-Motivated
- Training and Development
- M-18, M-4 Qualifications
- DBIDS operator
- CPR Certified
- SECRET Security clearance
- Problem resolution
Timeline
MDR
East Cooper Internal Medicine
09.2022 - Current
Security Forces Journeyman
McEntire JNGB
02.2019 - Current
Warehouse Specialist
Amazon
11.2018 - 02.2019
Customer Service Representative
Lowes
07.2018 - 02.2019
CNA Certification - Nursing
Central Carolina Technical College
Security Forces -
USAF Security Forces Academy
USAF Basic Training, Lackland JBSA TX -
Basic Military Training
Diploma -
Wando High School
Associate Degree In Nursing - Nursing Science
Trident Technical College
Airmen Leadership School
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