Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

SHAKHBOZ NARZIEV

Brooklyn,NY

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Customer Service Department
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Office Worker

Luxe Event Rentals
01.2021 - 04.2024
  • Implemented new processes that improved overall efficiency in the workplace.
  • Drafted and sent out emails and memos for seamless communication.
  • Mobilized office operations by sorting deliveries and ordering and organizing supplies.
  • Demonstrated strong interpersonal skills in communicating with colleagues and customers.
  • Established effective working relationships with vendors to ensure timely delivery of goods.

Education

Vocational college - undefined

Kingsborough Community College
Brooklyn, New York
09.2019

Diploma - Professional College

Professional College
Samarkand
07.2017

High School Diploma - undefined

High School
Samarkand
07.2014

Skills

  • Customer Service
  • Professionalism and Etiquette
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Office Equipment Operation
  • Interpersonal Skills

Certification

Quality Assurance Tester

LANGUAGES

Persian - Native
Uzbek - Native
English - Fluent
Spanish - Advanced

Timeline

Customer Service Representative

Customer Service Department
04.2024 - Current

Office Worker

Luxe Event Rentals
01.2021 - 04.2024

Vocational college - undefined

Kingsborough Community College

Diploma - Professional College

Professional College

High School Diploma - undefined

High School
SHAKHBOZ NARZIEV