Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Sha'kheema Covington

Dillon,SC

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ResultsCX
Wichita Falls, TX
01.2020 - 03.2023
  • Assist with Health Insurance Benefits
  • Help create account
  • Enter data about each Client
  • Assist with healthy choices
  • Transfer to them to Health care provider
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Transportation line
  • Guide them to the correct places
  • Listen to their concerns and Do what they need within the ability
  • Teach them how to use mobile app and how to navigate through the system.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Account Representative

Recruiting Solutions Inc
Florence, SC
03.2018 - 01.2021
  • Inventory and order business supplies
  • Responsible for boxing and packaging items
  • Admin tasks as needed including entering data on a spreadsheet.
  • Responded to customer inquiries and complaints in a timely manner.
  • Maintained accurate records of customer interactions, transactions and account changes.
  • Ensured that customer accounts were up-to-date and accurate.
  • Advised customers on appropriate actions to take regarding their accounts.
  • Offered assistance in resolving any issues related to customer accounts.
  • Explained the features, advantages, and benefits of products or services to potential customers.
  • Analyzed data trends from previous customer interactions for future reference.

General Laborer

Smithfield Packing
Tar Heel, NC
03.2013 - 11.2017
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Loaded and unloaded materials onto trucks for delivery to job sites.
  • Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.

Education

Bachelor of Science - Social Work

Liberty University
Lynchburg, VA
08-2027

Skills

  • Budget Management
  • Excellent listener
  • Friendly, courteous, and service oriented
  • Poised under pressure
  • Staff Training & Coaching
  • Recruiting and Hiring Talent
  • Quality Assurance
  • Solid written and verbal communicator
  • Inbound and Outbound Calling
  • Consultative Sales
  • Information Security
  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Paperwork Processing
  • Administrative Support
  • Cash Flow Management
  • Quickbooks Expertise
  • Payroll Processing
  • Bookkeeping
  • Sales Development
  • Contract Preparation
  • Upselling
  • Business Development
  • Enterprise Resource Planning
  • Operating Systems

Hobbies and Interests

  • Parenting
  • Hosting Women Empowerment event
  • Speaking when lead
  • Travel
  • Great food
  • Food pantry volunteer

Affiliations

  • Reading books more so lots of Shakespeare Novels.

Languages

Spanish
Elementary
English
Full Professional

Accomplishments

  • CNA
  • Top performer
  • Cpr
  • pca

Certification

  • Cna
  • Cpr
  • Pca

References

References available upon request.

Timeline

Customer Service Representative

ResultsCX
01.2020 - 03.2023

Customer Account Representative

Recruiting Solutions Inc
03.2018 - 01.2021

General Laborer

Smithfield Packing
03.2013 - 11.2017

Bachelor of Science - Social Work

Liberty University

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Sha'kheema Covington