Summary
Overview
Work History
Education
Skills
Special skills
Clinical administrative skills
Timeline
Generic

Shakia Hendley

Brooklyn,NY

Summary

Experienced medical assistant with a comprehensive knowledge of medical regulations and policies. Committed to delivering informed patient care to ensure their well-being and satisfaction. Demonstrates exceptional administrative skills and maintains strict confidentiality in all aspects of work. A dedicated professional upholding the highest standards in healthcare delivery.

Overview

16
16
years of professional experience

Work History

Medical Assistant

NYU Hospital
07.2023 - Current
  • Escorts patients to exam rooms
  • Cleans and stocks exam rooms
  • Measures and records patient vital signs
  • Obtains and processes blood samples as per NYULH policy
  • Support quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
  • Promotes a positive patient experience
  • Communicates effectively with providers and administrative staff, escalate issues
  • Answers phone calls
  • Reviews and respond to inbasket messages
  • Follows up on Rx refill requests
  • Assists physician with patient intake & transcribing visit into EPIC
  • Performs other duties as needed
  • Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
  • Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
  • Assists physicians with procedure and/or set-up according to the specialty where necessary
  • Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed
  • Effectively communicates as supplies need to be replenished
  • Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place

Medical Assistant

Caremount Medical / Optum
09.2022 - 06.2023
  • Prepares exam rooms by disinfecting, stocking, and verifying appropriate medications are available
  • Answers incoming phone calls in a courteous and prompt manner
  • Measures, collects, and records patient vital signs
  • Displays proficient phlebotomy practices
  • Places follow-up phone calls and make appointments for patients
  • Otolaryngologist Department: Assist patients with their Cpap machine/ oral appliance usage
  • Set up and assist Doctor with procedures and biopsies
  • Clean and autoclave instruments and ENT scopes
  • Document and clean autoclave machine
  • Perform phlebotomy for patients
  • Instruct patients on how to wear sleep study devices, download data and reports
  • Follow up with compliance reports and follow up appointments
  • Organized Cpap/ Oral Appliance orders

Medical Assistant (Internship)

New York Doctor’s Urgent Care
03.2022 - 05.2022
  • Answered Telephone, scheduled/confirmed appointments and assisted with registration/insurance verification
  • Performed and documented vital signs, performed EKG’S, venipuncture, glucose test, urinalysis, rapid strep, flu and covid 19 swabs
  • Assist the physician and set up procedure rooms

Receptionist

Iowa Sports
02.2019 - 05.2022
  • Greet and welcome guest to provide a positive first impression and shopping experience at Iowa Sports
  • Direct residents and their guest to designated areas
  • Comply with procedures, rules, and regulations on maintaining a safe and sanitary reception area
  • Manage digital and hard copy files within building links system
  • Order all supplies for front desk and gym area
  • Answer incoming phone calls and relay messages to the appropriate recipient
  • Login all residents and issue visitor badges to their guest
  • Report all maintenance repairs from Iowa Sports to building manager
  • Send and receive mailing packages
  • File all resident’s paperwork in building links website
  • Fax over all resident’s portfolio to management
  • Assist with operations of company functions and events

Front Desk Assistant Manager

Red Roof Plus Hotel
03.2017 - 08.2018
  • Assist facility manager with scheduling a team of six employees
  • Modify and charge all reservations in our system RediStay
  • Ensure all reservations are recorded accurately
  • Ensure all shifts are operating efficiently and within company policy
  • Order supplies for housekeepers and front desk staff
  • Train all new employees on our system RediStay and file new hire paperwork
  • Ensure the damaged rooms were restored properly and updated in RediStay system

Personal Care Aide

First Care of New York
03.2009 - 02.2013
  • Assist with personal care (bathing and dressing)
  • Assist client with the self-administration of medications (no administering or measuring)
  • Assist with meal preparation
  • Provide routine house cleaning
  • Perform household duties as designated by the plan of care
  • Transport client to and from doctors’ appointments, grocery store and other essential errands

Education

Certificate - Medical Assisting

Allen School of Health Sciences
Brooklyn, NY
05.2022

High School Diploma -

Franklin K. Lane. High School
Queens, NY
06.2008

Skills

  • Phlebotomy
  • Next Gen Charting
  • EKG/ECG
  • Insurance Verification
  • Vital Signs
  • Appointment Scheduling
  • Medical/Surgical Asepsis
  • Referrals
  • Basic Urinalysis
  • Billing/Invoice
  • Lab Tests
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Typing 45wpm
  • EMR / EHR

Special skills

Knowledge in Microsoft Word, Excel, PowerPoint, 45 wpm

Clinical administrative skills

  • Phlebotomy
  • Next Gen Charting
  • EKG/ECG
  • Insurance Verification
  • Vital Signs
  • Appointment Scheduling
  • Medical/Surgical Asepsis
  • Referrals
  • Basic Urinalysis
  • Billing/Invoice
  • Lab Tests

Timeline

Medical Assistant

NYU Hospital
07.2023 - Current

Medical Assistant

Caremount Medical / Optum
09.2022 - 06.2023

Medical Assistant (Internship)

New York Doctor’s Urgent Care
03.2022 - 05.2022

Receptionist

Iowa Sports
02.2019 - 05.2022

Front Desk Assistant Manager

Red Roof Plus Hotel
03.2017 - 08.2018

Personal Care Aide

First Care of New York
03.2009 - 02.2013

Certificate - Medical Assisting

Allen School of Health Sciences

High School Diploma -

Franklin K. Lane. High School

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Shakia Hendley