Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sha’Kia Hicks

Baltimore,MD

Summary

Proven security professional with a strong background in emergency response and relationship management, honed at Allied Universal Security Services. Skilled in conflict de-escalation and CPR, demonstrating a commitment to maintaining safety and enhancing customer experiences. Excelled in team collaboration and problem-solving, significantly improving facility security and guest satisfaction. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.

Overview

6
6
years of professional experience

Work History

Security Officer

Allied Universal Security Services
06.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Overnight Stocker and Receiver

Burlington
05.2022 - 10.2023
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.

Service Deli Clerk

Giant Food Stores
03.2020 - 05.2021
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
  • Educated customers on various deli products, enhancing their shopping experience.

Life Guard

Aquatic Pool Service
05.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Upheld hygiene standards in pool and surrounding area.

Cashier

Roses
08.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Sha’Kia N Hicks
North County Highschool
05.2019

Skills

  • Report Writing
  • Incident Reporting
  • General security
  • Emergency Response
  • Complex Problem-Solving
  • Relationship building and management
  • Conflict de-escalation
  • Metal detector operation
  • Verbal and written communication
  • First Aid Certified
  • Team Player
  • Honest and Dependable
  • Reliable and Responsible
  • Active Listening
  • CPR Certified
  • First Aid Training

Timeline

Security Officer

Allied Universal Security Services
06.2022 - Current

Overnight Stocker and Receiver

Burlington
05.2022 - 10.2023

Service Deli Clerk

Giant Food Stores
03.2020 - 05.2021

Life Guard

Aquatic Pool Service
05.2019 - 08.2019

Cashier

Roses
08.2018 - 12.2018

Sha’Kia N Hicks
Sha’Kia Hicks