Shakia Lowman
Tampa,FL
Summary
I am a fast learner with a strong desire to help other people. I am highly motivated, work well on a team, and have the ability to prioritize and complete multiple tasks. My enthusiasm, along with my ability to adapt quickly to challenges, will be a benefit to your company.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
LST
NeuroRestorative
Tampa, US
- Current
- Company Overview: NeuroRestorative's neurorehabilitation programs use active rehabilitation to help individuals achieve their potential and reach their goals, whether returning home, to work or to school
- Each program participant has an individualized service plan which is developed by our interdisciplinary team of professionals with input from the individual and his or her personal support network
- NeuroRestorative's occupational therapists help individuals regain skills and self-management over activities that they were previously able to do for themselves, including:
- Activities of daily living, including self-care, meal preparation and housekeeping
- Range of motion
- Motor coordination
- Visual perceptual skills
- Clothing management
- Meal planning and preparation
- Home management
- NeuroRestorative's neurorehabilitation programs use active rehabilitation to help individuals achieve their potential and reach their goals, whether returning home, to work or to school
- Each program participant has an individualized service plan which is developed by our interdisciplinary team of professionals with input from the individual and his or her personal support network
Customer Service Representative
Rooms To Go
Tampa, US
09.2022 - 08.2024
- A customer service representative at Rooms To Go typically needs strong communication skills, problem-solving abilities, product knowledge of furniture, and the ability to handle customer inquiries effectively; according to recent data
- Excellent communication skills: Clearly explaining product details, addressing customer concerns, and maintaining a professional demeanor over the phone
- Active listening: Understanding customer needs and accurately capturing information
- Problem-solving: Effectively resolving customer issues related to orders, deliveries, returns, or product malfunctions
- Product knowledge: Familiarity with Rooms To Go furniture collections, features, and pricing
- Computer proficiency: Navigating internal systems to access customer information and process orders
- Sales skills: Upselling or suggesting additional items to enhance customer experience
Department Manager
Walmart
Tampa, US
10.2013 - 03.2017
- I was responsible for my own departments which was ladies wear and girls wear
- Making sure they run smoothly, managing staff, merchandising, hitting targets and implementing strategies to improve sales
- Resolved customer complaints and issues promptly and professionally.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
Customer Service Representative
Tmoblie
Tampa, FL
07.2010 - 08.2013
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Oversaw warranty counseling process to manage expense controls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
Stockroom Supervisor
Ross dress for less
Tampa, US
03.2007 - 05.2010
- Properly utilized stockroom equipment and tools to increase productivity, efficiency and safety
- Completed all cleaning, stocking and organizing task in the stockroom
- Verified that all merchandising standards were maintained on a daily basis
- Maintained friendly and professional customer interactions
- Conducted daily inspections of equipment used by employees in the stockroom area.
- Ensured compliance with safety regulations in the stockroom environment.
- Maintained records of all transactions taking place within the stockroom area.
- Created schedules for restocking shelves as needed based on customer demand.
Customer Service Representative
One Touch Direct
Tampa, FL
01.2006 - 02.2007
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Dietary Aide
Moffitt lee cancer center
Tampa, US
01.2004 - 12.2005
- Educated patients about therapeutic nutrition sanitation, food prep and presentation
- Maintained automated systems for menu management and nutritional data
- Set up trays for patients upon request.
- Operated kitchen equipment safely and efficiently.
- Assisted with preparation of snacks and other light meals.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
Cashier
Burger King
Tampa, US
11.2002 - 01.2004
- Greeted customers and provided excellent customer service
- Served fresh, hot food with a smile in a timely manner
- Prepared all food orders within a 2-3 minute time frame
- Followed food safety procedure according to company policies and health and sanitation regulations
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
Education
diploma -
Hillsborough High
Tampa, FL01.2004
Skills
- Dietary department experience
- Meal preparation
- Retail sales
- Dietary aide experience
- Commercial cleaning
- Customer service and support
- Outstanding customer service
- Reliable customer service
- Call center customer service
- Truck processing
- Shipping and receiving
- Shipment unpacking
Timeline
Customer Service Representative
Rooms To Go
09.2022 - 08.2024
Department Manager
Walmart
10.2013 - 03.2017
Customer Service Representative
Tmoblie
07.2010 - 08.2013
Stockroom Supervisor
Ross dress for less
03.2007 - 05.2010
Customer Service Representative
One Touch Direct
01.2006 - 02.2007
Dietary Aide
Moffitt lee cancer center
01.2004 - 12.2005
Cashier
Burger King
11.2002 - 01.2004
LST
NeuroRestorative
- Current
diploma -
Hillsborough High